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Strategic Asset Operations Specialist

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Arrive Logistics

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Location:
United States , Austin

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Strategic Asset Ops Specialist supports the Strategic Asset Management team by managing the day-to-day operational execution of Universal Trailer Pool (UTP) programs. This role is responsible for maintaining trailer balance across all UTP locations, ensuring compliance with return timelines, and driving accountability with carriers through accurate tracking, reporting, and communication. This individual plays a critical role in real-time operations, escalating issues, reinforcing process adherence, and helping improve service performance across the board.

Job Responsibility:

  • Monitor trailer inventory across UTP locations to ensure consistent trailer availability aligned with daily volume needs
  • Maintain and update internal trailer tracking tools or systems to reflect current status and location of each trailer
  • Report and resolve discrepancies, escalating to the SAM and Carrier Reps as needed
  • Track and enforce trailer return timelines per carrier agreements
  • Assist in the execution of monthly carrier scorecards with a specific focus on trailer return compliance %
  • Identify trends in delayed returns, damaged/lost trailers, and repeated non-compliance
  • Support communication to carriers around expectations and compliance thresholds related to UTP usage
  • Partner with the SAM to recommend corrective actions when needed
  • Lead intake and documentation of trailer-related issues including: Late returns, damaged, stolen, or lost trailers, incomplete check-in/out processes, safety-related incidents
  • Ensure check-in procedures are being followed by both carrier dispatch and drivers at preload or drop sites
  • Collaborate with internal safety/compliance teams to ensure records are maintained for audits
  • Act as a resource to the Carrier floor regarding rules of engagement for UTP usage
  • Help train new reps on UTP-specific processes, expectations, and escalation paths
  • Ensure all stakeholders understand trailer allocation protocols and reporting procedures

Requirements:

  • 6+ months experience in operations, asset coordination, logistics, or carrier support
  • Strong understanding of trailer pool logistics and/or freight brokerage operations
  • Proficient in Excel, TMS, trailer tracking software, and internal reporting tools
  • Detail-oriented, with strong organizational and communication skills
  • Comfortable with cross-functional coordination and frontline issue resolution
What we offer:
  • Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage
  • Invest in your future with our matching 401(k) program
  • Build relationships and find your home at Arrive through our Employee Resource Groups
  • Enjoy office wide engagement activities, team events, happy hours and more
  • Leave the suit and tie at home
  • our dress code is casual
  • Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown
  • Park your car for free on site
  • Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew
  • Sweat it out with the team at our onsite gym
  • Maximize your wellness with free counseling sessions through our Employee Assistance Program
  • Take time to manage your physical and mental health – we offer company paid holidays, paid vacation time and wellness days
  • Receive 100% paid parental leave when you become a new parent
  • Get paid to work with your friends through our Referral Program
  • Get relocation assistance

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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