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Ericsson Logo Ericsson · Sales

Strategic Account Manager

United States, Plano Employment contract · Job Posted June 15, 2026
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Job Description

As a Strategic Account Manager, you will cultivate and expand relationships with key accounts that are critical to the organization’s long-term success. You will identify cross-sell and upsell opportunities, resolve issues efficiently, and ensure an exceptional customer experience.

Job Responsibility

  • Serve as the strategic lead for high-value named accounts, ensuring sustained client satisfaction and mutual growth
  • Develop a robust pipeline that supports achievement of quarterly and annual sales and revenue targets
  • Design and execute strategic account plans centered on shared success and measurable customer value
  • Drive net-new business by researching, qualifying, engaging, presenting, and closing prospective clients
  • Build and deepen relationships with priority stakeholders, understand their critical business challenges, and recommend solutions that deliver meaningful impact
  • Identify and capture upsell and expansion opportunities within existing accounts and adjacent markets by proactively positioning solutions to new stakeholders
  • Maintain a comprehensive pipeline of opportunities across named accounts, including renewals, projects, and share-of-wallet initiatives
  • Provide management with clear, timely updates on customer activity, opportunity status, renewals, and strategic plan progress
  • Coordinate internal resources—support, service, and leadership—to surpass account performance objectives and customer expectations
  • Champion and enhance the company’s brand reputation within the marketplace
  • Leverage CRM tools for all aspects of account management, from lead generation and account setup through order fulfillment
  • Engage in ongoing professional development aligned with the company’s business focus
  • Adhere to all corporate policies and procedures

Requirements

  • Bachelor’s degree accompanied by eight (8+) years of successful outside sales experience in wireless or wireless related technology, including at least three (3+) years in strategic account management and/or sales leadership
  • Demonstrated success in sustaining and expanding key client relationships
  • Proven ability to uncover potential within assigned accounts and create compelling opportunities
  • Outstanding communication and interpersonal skills with a talent for building strong client partnerships
  • Advanced negotiation and problem-solving capabilities
  • Proficiency with Salesforce and Microsoft Office applications
  • Extensive experience and knowledge of the networking and wireless markets
  • Expertise in implementing and leading indirect channel sales models alongside direct sales initiatives
  • A passion for winning, a strategic business mindset, and exceptional collaboration skills
  • Ability to deliver a clear, compelling value proposition to customers and partners

What we offer

  • Subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP) with a generous company-provided HSA contribution
  • 401(k) plan with a 4% company match and immediate vesting
  • Company-paid employee basic life and AD&D insurance
  • Company-paid disability benefits
  • Minimum of 15 days of accrued vacation
  • Up to 3 personal days per year
  • 11 annual holidays
  • 8 hours of volunteer time
  • 80 hours of sick time annually
  • Up to 16 weeks of paid maternity leave
  • 6 weeks of parental or adoption leave at 100% of pay
  • Comprehensive Employee Assistance Program
  • Mobile therapy
  • Volunteer paid time off
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