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Join a stellar team of leaders and experts in blockchain technology, cryptography, infrastructure, and security to build the backbone of blockchain wallet infrastructure for the next financial era. Dfns is seeking a Strategic Account Manager to own post-close success across North & South America. Reporting to the Head of Americas, you’ll manage and grow accounts with institutions, fintechs, and crypto-native firms, acting as a trusted partner to help them scale their use of Dfns’ wallet infrastructure. This role is both commercial and technical. You’ll guide clients through onboarding, adoption, and renewal while navigating complex environments that combine APIs, cloud deployments, legacy systems and regulatory requirements. Your goal: ensure retention, deepen engagement, and drive upsells through world-class relationship management and solution-oriented execution.
Job Responsibility:
Serve as the primary point of contact for a portfolio of active accounts in the Americas
Lead post-close success: onboarding, enablement, business reviews, and support
Build trusted relations with stakeholders across product, compliance, and leadership
Identify and execute upsell and expansion opportunities to grow account revenue
Lead contract renewals and commercial negotiations to secure long-term alignment
Develop tailored success plans and adoption strategies for each account
Act as the internal voice of the customer, partnering with product to align priorities
Represent Dfns at conferences, workshops, and customer meetings
Requirements:
6+ years in account management, customer success, or post-sales in enterprise SaaS
Proven success growing large accounts via upsell, cross-sell, relationship development
Comfortable managing technical products and customer workflows in regulated settings
Organized, proactive, highly communicative, and able to juggle multiple accounts
Experienced in contract negotiation, renewals, and driving net revenue retention
Excellent communicator with strong written, verbal, and presentation skills
Nice to have:
Fluent in Spanish/Portuguese is a plus, supporting clients across the Americas
Experience with banks, payment services, or digital asset infra providers is a plus too