Strategic Account Manager Jobs

Metronome

Location:
United States, New York City ▼
San Francisco Bay Area

Category:
Sales

Contract Type:
Not provided

Salary:

150000.00 - 250000.00 USD / Year

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Job Description:

As a foundational team member on Metronome’s Strategic Account Management team, you’ll own a mission-critical role, partnering directly with our most strategic customers to drive their business forward. As the account owner you’ll build strong, impactful partnerships, spanning from hands-on account management to capturing new growth opportunities, championing customer needs with our product team, providing business and technical guidance and ensuring our clients see the full value of Metronome and a usage-based approach.

Job Responsibility:

Lead key client meetings, including Executive Business Reviews (EBRs) and roadmap discussions, to drive towards shared goals, review progress, and explore new growth opportunities
Own upsells and expansion opportunities by analyzing client usage data and aligning solutions with their evolving needs
Act as the primary escalation point for tricky client issues, troubleshooting with internal teams and proactively managing risks to maintain high client satisfaction
Translate client feedback into actionable improvements with product and engineering teams, ensuring the product evolves in alignment with customer needs and market trends
Drive end-to-end project plans for complex deployments, coordinating timelines, resources, and deliverables across internal and client teams

Requirements:

10+ years of experience in a related post-sales function or customer engagement role
Ownership of a strategic book of business and measurable success metrics
Excellent project management skills and experience managing complex projects across multiple teams
Ability to own and identify growth opportunities and execute on strategic account plans to drive long-term customer growth
Natural relationship builder who loves to spend time with customers
Technical aptitude to build credibility with and act as an advisor to CTOs/CPOs in matters of data, pricing, and billing

Nice to have:

Communicate with a broad range of stakeholders, CEO/CTOs, product, engineering, finance
High degree of ownership, paired with a strong ability to prioritize
Experience working with customers as a founder or early hire at a software company
Familiarity with financial concepts or pricing/billing
Experience in management consulting or enterprise SaaS company

What we offer:

Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership
Paid parental leave
FSA (Flexible spending account)
Retirement planning - Traditional and ROTH 401(k)
Flexible time off
Employee assistance program (mental health benefits)
Culture where personal growth is highly valued

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Strategic Account Manager