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Strategic Account Manager

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Bloomreach

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Location:
United Kingdom

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Category:
Sales

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Contract Type:
Not provided

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Salary:

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Job Description:

Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. Major Accounts is an exciting and rapidly growing division within our EMEA Account Management revenue business. Reporting to the Vice President, the Enterprise/Strategic Account Director will collaborate with both internal support teams and external partners to offer market-leading technology and strategic guidance to our key customers.

Job Responsibility:

  • Manage a number of key Major Accounts ($6M - $10M ARR), focusing on both retention and growth beyond traditional upsell
  • Develop and execute strategic account plans and go-to-market strategies
  • Serve as the primary point of contact for economic buyers and key decision-makers
  • Collaborate with partners, Customer Success, ISVs, and internal stakeholders
  • Serve as a strong advocate for clients
  • Proactively monitor account health, revenue, and expansion opportunities
  • Demonstrate strong data analysis skills
  • Lead and participate in Quarterly Business Reviews
  • Identify risks and orchestrate timely mitigation
  • Execute upsell and cross-sell deals through a value-based, disciplined sales cycle
  • Evaluate and recommend improvements to the sales process and account strategy
  • Take an entrepreneurial approach to problem-solving
  • Apply strategic thinking to foresee long-term implications
  • Maintain a comprehensive understanding of Bloomreach products and evolving capabilities
  • Measured on Expansion ARR (attainment vs. quota), renewals, and access to key power stakeholders

Requirements:

  • 6+ years of experience in Account Management, Sales, Consulting and managing an enterprise-level book of customers
  • Martech, Ad Tech, Search, Commerce, AI, and/or Digital Experience backgrounds strongly preferred
  • Proven expertise in strategic account planning, leveraging an internal and external ecosystem
  • Professional seller with a proven history of consistently exceeding quota
  • Experience working with SDR outbound functions as well as supporting teams including
  • Customer Success, Partnerships, Solutions, Marketing and commercial support teams
  • Proficiency in analytics and statistical knowledge, particularly in analyzing eCommerce data, AB testing, and conversion metrics
  • Deep customer-centric focus
  • Strong collaborator who facilitates group alignment
  • Entrepreneurial mindset
  • Strategic thinker who exercises sound judgment
  • Demonstrated executive presence and subject matter expertise
  • Outstanding written and verbal communication skills
  • Proficient with CRM, forecasting, and productivity tools
  • Willingness to travel regularly as required
What we offer:
  • A great deal of freedom and trust
  • Flexible working hours
  • Work virtual-first
  • Company events
  • 5 paid days off to volunteer
  • People Development Program
  • Communication coach
  • Leader Development Program
  • $1,500 professional education budget
  • Employee Assistance Program
  • Subscription to Calm
  • ‘DisConnect’ days
  • Sports, yoga, and meditation opportunities
  • Extended parental leave up to 26 calendar weeks
  • Restricted Stock Units or Stock Options
  • Company performance bonus
  • Employee referral bonus of up to $3,000
  • Work anniversary rewards

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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