Strategic Account Manager Job at Flipdish (Dublin)

Strategic Account Manager

Flipdish

Location:
Ireland , Dublin

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We offer a suite of powerful yet straightforward tech solutions along with real human support, helping our customers thrive on their own terms. Everything we do is designed to make running a restaurant satisfyingly simple in a world that’s anything but. As we embark on a phase of rapid growth, we are seeking a dynamic and experienced individual to join our Strategic Account Management team at Flipdish. This role presents an exciting opportunity to drive revenue growth, enhance customer satisfaction, and foster long-term partnerships with our valued clients including an enterprise book of business.The ideal candidate will possess a strategic mindset, a passion for customer success, and the ability to collaborate effectively across cross-functional teams.

Job Responsibility:

Retention and Upselling: Take ownership of a portfolio of restaurant clients across Ireland, focusing on retention strategies and identifying opportunities to upsell additional Flipdish products and services. Collaborate closely with the Activations and Sales teams to ensure seamless onboarding and accelerated growth for new accounts
Churn Prevention and Account Optimisation: Proactively monitor customer health scores and identify potential churn risks. Develop and implement strategies to mitigate churn and optimise customer satisfaction through product adoption, feature optimisation, and effective case management
Cross-Functional Collaboration: Work closely with teams including Product, Support, and Sales teams to advocate for customer needs, drive product enhancements, and ensure timely resolution of customer issues
Data-Driven Decision Making: Utilise data analytics and insights to inform strategic decision-making, track performance metrics, and identify areas for improvement. Leverage data to develop personalised customer engagement strategies and drive measurable outcomes
Revenue Expansion and Account Growth: Drive revenue growth within existing accounts by identifying opportunities for feature expansion, cross-selling of partner products, and strategic account planning. Develop and execute tailored account growth strategies to maximise customer lifetime value and revenue potential
Client Relationship Management: Cultivate strong, long-lasting relationships with key stakeholders within client organisations. Serve as a trusted advisor to clients, understanding their business goals, challenges, and pain points. Effectively communicate Flipdish’s value proposition and demonstrate ROI to drive client satisfaction and loyalty

Requirements:

Demonstrated experience in strategic account management, customer success, or sales roles, with a track record of minimising customer churn and driving revenue growth within a large book of business, including enterprise accounts
Strong analytical skills and ability to leverage data to drive insights and inform decision-making
Proven ability to collaborate effectively across cross-functional teams
Experience communicating with different levels of stakeholders, from operational teams to senior management, ensuring alignment and understanding of key objectives
Excellent communication and presentation skills, with the ability to articulate complex concepts and ideas to both internal and external audiences
Passion for the hospitality industry and understanding of its unique challenges and dynamics
Results-oriented mindset, with a focus on delivering measurable outcomes and exceeding targets
Prior experience working with SaaS products, particularly in the online ordering and restaurant point-of-sale space, is preferred
Clean driving license and ability to meet with clients when needed

What we offer:

Hub model - we encourage a healthy blend of hub & home working
25 days holidays per year and plenty of company get togethers
Healthcare coverage for UK and Ireland based employees
Team meet-ups and social events

Additional Information:

Job Posted:
January 16, 2026

Work Type:

Hybrid work

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