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Supermetrics Logo Supermetrics · Sales

Strategic Account Manager, Customer Success

Ireland, Dublin · Job Posted January 17, 2026
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Job Description

Supermetrics is on a mission to help marketers turn data into impact. As we continue scaling globally, we are looking for a Strategic Account Manager to own and elevate our relationships within media agency holding companies. Based in either our Dublin or Helsinki hub, you will hold the keys to a select portfolio of multi-region enterprise agency accounts. This is not a standard account management role; you will operate as a trusted advisor, leveraging deep domain knowledge to orchestrate long-term expansion and value realization across diverse agency business units and geographies. This is an impact-driven position for a strategic thinker who thrives on complexity. You will ensure the growth and development of enterprise accounts by not just managing what exists, but by designing long-term plans, assessing risk, and facilitating product adoption across multiple markets. You will act as the internal orchestrator, aligning cross-functional teams to ensure strategic delivery while using executive customer feedback to directly shape our product roadmaps and GTM priorities.

Job Responsibility

  • Own and execute the global strategy for a select portfolio of multi-market enterprise agency accounts
  • Facilitate commercial success and revenue growth through proactive contract renewals and generating new business leads within existing parent organizations or across business units
  • Establish trusted, multi-threaded advisor relationships with decision-makers and senior stakeholders to align strategic business goals, fuel product development, and unlock competitive insights
  • Partner closely with Sales and the Strategic Agency Partner Director to identify C-level stakeholders and fuel top-down global expansion strategies through rigorous account mapping
  • Orchestrate long-term value realization across diverse subsidiaries and markets, facilitating seamless regional product rollout and adoption frameworks in collaboration with Product teams
  • Act as the primary internal hub, aligning cross-functional teams to execute commercial growth plans for your accounts, while feeding themes and insights back into our global strategy
  • Leverage executive customer feedback to directly influence internal product roadmaps and GTM priorities

Requirements

  • 3+ years of Media Agency experience in a client-facing role
  • Deep understanding of the MarTech/AdTech landscape and the media agency holding company ecosystem
  • Experience in B2B SaaS Account Management or Customer Success managing large, complex enterprise or global client accounts
  • Experience working cross-functionally to deliver client value
  • Demonstrated ability to secure commercial success, including navigating complex contract negotiations and growth strategies
  • Ability to project a professional demeanor in client-facing situations and high-level communication skills, capable of building trust with senior leaders across the network
  • A strategic mindset with the ability to seamlessly transition between high-level long-term planning and tactical execution of regional rollouts
  • A builder’s mindset. You thrive in high-growth environments that require structure, process, and creative problem-solving, and you are motivated to help define the future of the Strategic Accounts function

What we offer

  • Competitive compensation package, including equity
  • Great work equipment and home office allowance for those working in our fully remote locations
  • Health care benefit and leisure time insurance
  • Sports and wellbeing allowance
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