Strategic Account Manager, Customer Success Job at Supermetrics (Dublin)

Strategic Account Manager, Customer Success

Supermetrics is on a mission to help marketers turn data into impact. As we cont...

Location

Finland , Helsinki

Salary:

Not provided

Supermetrics

Expiration Date

Until further notice

Requirements

3+ years of Media Agency experience in a client-facing role
Deep understanding of the MarTech/AdTech landscape and the media agency holding company ecosystem
Experience in B2B SaaS Account Management or Customer Success managing large, complex enterprise or global client accounts
Experience working cross-functionally to deliver client value
Demonstrated ability to secure commercial success, including navigating complex contract negotiations and growth strategies
Ability to project a professional demeanor in client-facing situations and high-level communication skills, capable of building trust with senior leaders across the network
A strategic mindset with the ability to seamlessly transition between high-level long-term planning and tactical execution of regional rollouts
A builder’s mindset. You thrive in high-growth environments that require structure, process, and creative problem-solving, and you are motivated to help define the future of the Strategic Accounts function

Job Responsibility

Own and execute the global strategy for a select portfolio of multi-market enterprise agency accounts
Facilitate commercial success and revenue growth through proactive contract renewals and generating new business leads within existing parent organizations or across business units
Establish trusted, multi-threaded advisor relationships with decision-makers and senior stakeholders to align strategic business goals, fuel product development, and unlock competitive insights
Partner closely with Sales and the Strategic Agency Partner Director to identify C-level stakeholders and fuel top-down global expansion strategies through rigorous account mapping
Orchestrate long-term value realization across diverse subsidiaries and markets, facilitating seamless regional product rollout and adoption frameworks in collaboration with Product teams
Act as the primary internal hub, aligning cross-functional teams to execute commercial growth plans for your accounts, while feeding themes and insights back into our global strategy
Leverage executive customer feedback to directly influence internal product roadmaps and GTM priorities

What we offer

Competitive compensation package, including equity
Great work equipment and home office allowance for those working in our fully remote locations
Health care benefit and leisure time insurance
Sports and wellbeing allowance

Strategic Customer Success Manager - Technical Account Management

We’re looking for a Strategic Customer Success Manager (equivalent to a Technica...

Location

United States , San Francisco

Salary:

130000.00 - 160000.00 USD / Year

Zip

Expiration Date

Until further notice

Requirements

8+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization
B2B SaaS experience in a high-paced environment is a benefit
Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools
Excellent interpersonal skills and ability to establish quick rapport and trust with customers
Strong project management skills to manage a dynamic customer portfolio
Creative problem solver while being attentive to details
Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.)
Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality)

Job Responsibility

Help our largest customers drive procurement success on the Zip platform
Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis
Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices
Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams
Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty
Manage customer health and hedge account risks based on data-driven adoption metrics
Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations
Train and empower customers to be product specialists to become increasingly self-sufficient for their organization
Partner with the renewals team to achieve target GRR
Continuously improve Customer Success assets and processes

What we offer

Start-up equity
Full health, vision & dental coverage
Catered lunches & dinners for SF employees
Commuter benefit
Team building events & happy hours
Flexible PTO
Apple equipment plus home office budget
401k plan

Fulltime

Strategic Customer Success Manager - Technical Account Management

We’re looking for a Strategic Customer Success Manager (equivalent to a Technica...

Location

United States , New York City

Salary:

130000.00 - 160000.00 USD / Year

Zip

Expiration Date

Until further notice

Requirements

8+ years of relevant work experience working in customer-facing customer success, account management or strategic consulting organization
B2B SaaS experience in a high-paced environment is a benefit
Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools
Excellent interpersonal skills and ability to establish quick rapport and trust with customers
Strong project management skills to manage a dynamic customer portfolio
Creative problem solver while being attentive to details
Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.)
Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality)

Job Responsibility

Help our largest customers drive procurement success on the Zip platform
Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis
Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices
Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams
Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty
Manage customer health based on data-driven adoption metrics
Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations
Train and empower customers to be product specialists to become increasingly self-sufficient for their organization
Partner with the renewals team to achieve target NRR
Continuously improve Customer Success assets and processes

What we offer

Start-up equity
Full health, vision & dental coverage
Team building events
Flexible PTO
Apple equipment plus home office budget
401k plan

Fulltime

Strategic Customer Success Manager - Technical Account Management

We’re looking for a Strategic Customer Success Manager (equivalent to a Technica...

Location

Canada , Toronto

Salary:

Not provided

Zip

Expiration Date

Until further notice

Requirements

5+ years relevant work experience working in customer-facing customer success, account management or strategic consulting organisation
B2B SaaS experience in a high-paced environment is a benefit
Procurement experience (procurement, sourcing, or vendor management background) and / or familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools
Excellent interpersonal skills and ability establish quick rapport and trust with customers
Strong project management skills to manage a dynamic customer portfolio
Creative problem solver while being attentive to details
Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.)
Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality)

Job Responsibility

Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis
Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices
Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams
Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty
Manage customer health based on data-driven adoption metrics
Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations
Train and empower customers to be product specialists to become increasingly self-sufficient for their organization
Partner with Sales to manage renewals to achieve target NRR
Continuously improve Customer Success assets and processes

What we offer

Start-up equity
Full health, vision & dental coverage
Commuter benefit
Team building events & happy hours
Flexible PTO
Apple equipment plus home office budget

Fulltime

Account Manager / Customer Success Manager

At Xelix, we work with some of the world’s largest companies to automate and str...

Location

United Kingdom , London

Salary:

40000.00 - 58000.00 GBP / Year

Xelix

Expiration Date

Until further notice

Requirements

Relevant experience in Customer Success/Account Management and/or Sales and/or Project Management in a fast-paced tech company
Ample experience in managing complex customers
Proven track record of identifying at-risk customers and driving complex resolution plans
Speedy learner with the ability to grasp new technologies, product features & processes quickly
Good time manager & well-practised at prioritisation
Strong attention to detail, with experience managing multiple complex work streams at once
Confident, high energy and personable with proven success of building relationships
Robust analytical and problem-solving skills
A "do-er", excited to make a difference and passionate about delivering exceptional customer experiences

Job Responsibility

Act as a consultant to some of our highest-tier customers
building CSPs, monitoring value realisation and preparing & presenting success metrics to C-Suite
Develop a deep understanding of a customer’s business priorities, objectives, challenges, architecture, and roadmap
Consistently monitoring customer health & engagement
Proactively identifying churn risk and engaging internal stakeholders
Build relationships with multiple contacts within each customer, including executive sponsors, economic buyers & decision-makers, and influence leaders
Proactively triage technical and non-technical queries and identify solutions with efficiency
Administer renewals and reduce churn while promoting the upsell of new Xelix products and expanding contract values
Act as the voice of the customer internally and work closely with the Product team to help them prioritise the roadmap
Communicate product deliverables and timelines to customers

What we offer

27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days
Hybrid working with two days a week from our dog-friendly Hoxton office
On-site gym and cycle to work scheme
Employee discount at over 100 retailers
Comprehensive private medical & dental cover with Vitality
Enhanced parental leave pay
Learning & development culture – £1,000 personal annual budget
We’re carbon-neutral and are working towards ambitious carbon reduction goals
Lots of team socials & activities
Annual team retreat

Senior Customer Success Manager / Account Manager

We are looking for an experienced and hands-on Senior Customer Success Manager/A...

Location

United Kingdom , London

Salary:

55000.00 - 70000.00 GBP / Year

Xelix

Expiration Date

Until further notice

Requirements

At least 3 years of relevant experience in Customer Success and/or Sales and/or Project Management in a fast-paced tech company
Ample experience in managing complex enterprise customers, involving six-figure ACVs and engagement at senior levels
Proven track record of identifying at-risk customers and driving complex resolution plans
Proven success in managing cross-sells, upsells and renewals without assistance
Speedy learner with the ability to grasp new technologies, product features & processes quickly
Good time manager & well-practised at prioritization
Clear and accurate verbal and written communication skills
Strong attention to detail, with experience managing multiple complex work streams at once
Confident, high energy and personable with proven success of building relationships
Robust analytical and problem-solving skills

Job Responsibility

Act as a consultant to some of our highest-tier customers
building CSPs, monitoring value realisation and preparing & presenting success metrics to C-Suite
Develop a deep understanding of a customer’s business priorities, objectives, challenges, architecture, and roadmap
Consistently monitoring customer health & engagement
Proactively identifying churn risk and engaging internal stakeholders
Build relationships with multiple contacts within each customer
Proactively triage technical and non-technical queries and identify solutions with efficiency
Administer renewals and reduce churn while promoting the upsell of new Xelix products and expanding contract values
Act as the voice of the customer internally and work closely with the Product team
Communicate product deliverables and timelines to customers

What we offer

Commission
27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days
Hybrid working with two days a week from our dog-friendly Hoxton office and on-site gym
Comprehensive private medical & dental cover with Vitality
Enhanced parental leave pay
Learning & development culture – £500 personal annual budget
We’re carbon-neutral and are working towards ambitious carbon reduction goals
Lots of team socials & activities
Annual team retreat

Fulltime

Strategic Customer Account Manager

Our client, a venture-backed, Series D SaaS company in the HRTech / developer to...

Location

United States

Salary:

140000.00 - 150000.00 USD / Year

80Twenty

Expiration Date

Until further notice

Requirements

5+ years of enterprise SaaS account management or customer success experience
Proven ability to manage and grow complex Fortune 500 customer relationships
Strong communication and stakeholder management skills across technical and business audiences
Highly organized, outcome-driven, and comfortable managing multiple enterprise accounts
Experience operating in fast-paced, high-growth environments with strong ownership expectations

Job Responsibility

Own and manage a portfolio of enterprise customers, driving adoption, retention, and expansion
Develop and execute account strategies aligned to customer goals and measurable outcomes
Build trusted relationships with executive sponsors and technical stakeholders
Act as the primary point of ownership for accounts, coordinating internal teams and removing blockers
Lead proactive engagement cadences including QBRs, success reviews, and executive check-ins
Identify and structure expansion opportunities and commercial terms that support long-term growth
Maintain accurate account health metrics, forecasts, and growth pipelines

Account Manager, Customer Success - (Retention & Renewals)

This role is responsible for owning retention, renewals, and long-term account g...

Location

United States , Moscow, ID

Salary:

Not provided

Lightcast

Expiration Date

Until further notice

Requirements

3+ years of experience in a Customer Success, Account Management, or hybrid CSM/AM role within a SaaS or technology environment
Demonstrated experience owning renewals and retention, including renewal planning and pricing discussions
Experience managing annual and multi-year contracts strongly preferred
Experience supporting higher education or similarly complex, relationship-driven customers preferred
Strong communication, negotiation, and relationship-management skills
Comfortable using data, reporting, and presentations to support renewal and account strategy conversations
Highly organized, proactive, and accountable for outcomes

Job Responsibility

Own retention and renewal outcomes for a defined book of business, with direct accountability for renewal rates and churn prevention
Lead renewal strategy well in advance of contract end dates, including value articulation, usage analysis, pricing discussions, and renewal recommendations
Manage and negotiate renewals across annual and multi-year contracts, partnering with Sales and Legal as needed to close agreements
Identify and mitigate renewal risk early through proactive account planning and stakeholder engagement
Build trusted advisor relationships with key client stakeholders, including executive and institutional decision-makers
Lead structured account planning, including QBRs, success plans, and forward-looking roadmaps tied to renewal outcomes
Anticipate client needs and guide institutions in leveraging data and analytics to achieve strategic goals
Ensure successful onboarding, adoption, and time-to-value to support long-term retention
Monitor account health and usage trends, intervening when engagement or outcomes fall below expectations
Partner cross-functionally to resolve issues that could impact renewal or long-term account health

Fulltime

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Strategic Account Manager, Customer Success

Job Description

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