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At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate. This is a special place with a unique combination of brilliance, spirit, and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” As a Strategic Account Executive, you will be directly responsible for the growth of JFrog, providing an exciting opportunity to drive and shape the future of DevOps processes within your allocated enterprise account portfolio. You will be responsible for identifying opportunities to maximize our customer’s value from JFrog products and services, and maintaining strong customer relationships.
Job Responsibility:
Develop customer relationships to promote retention and loyalty
Identify & close new up-sell and expansion opportunities with existing customers
Responsible for success and renewals process for a portfolio of customers
analyze usage metrics to understand customers’ usage of JFrog’s product (evaluate product adoption)
Contact customers throughout the life cycle and prior to renewal to discuss metrics and identify obstacles to renewals
Partner with Finance, and Legal in negotiating, structuring and quoting renewal contracts for the highest possible renewal rates
Maintain long-term account health and relationships
Evaluate renewal probabilities
Work with customers to ensure satisfaction
support pre-sales cycles
Use Salesforce, JIRA, Confluence, and Advanced Microsoft Excel for projects
Drive product adoption, share best practices and implement growth and optimization strategies for maximum value and success within the customer base
Escalate at-risk customers appropriately
Document communications and transactions in Salesforce to ensure accurate renewal forecasting and analyses
Make sure to keep customers updated on best practices, product features, new releases, and upgrades
Requirements:
Bachelor’s degree or foreign equivalent in Business Administration, Finance, Economics, or Computer Engineering
Minimum 15 years of experience preferably in Software subscription sales
Revenue quota carrying experience with large enterprise customers is a must
Experience in closing 7 digits deals
Experience in managing & owning the full sale cycle from lead to closing the deal
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