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The role involves steering the utilization of various products and services for our most significant and strategically important customer base. This includes overseeing a specific set of high-value customers, comprehending their long-term business goals, and formulating customized strategies to foster mutual growth and success. The responsibilities also encompass nurturing strong relationships with key decision-makers, identifying opportunities for upselling or cross-selling, as well as closely collaborating with internal teams, Channel Partners, Product Specialists, Account Managers, and Solution Engineers to deliver solutions that align with customer objectives.
Job Responsibility:
Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring high bar of customer success
Be the main Atlassian point of contact or escalation point for designated strategic Accounts
Developing and implementing strategic sales plans to acquire and retain high-value accounts
Identifying key decision-makers within target accounts and building strong relationships with them
Building and maintaining relationships with C-level and other executive relationships
Understanding the business objectives and challenges of potential customers and positioning solutions to address their needs
Collaborating with internal teams, Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline sales processes and enhance overall customer satisfaction
Leading complex negotiations and contract discussions with customers
Conducting market research and staying informed about industry trends to identify new opportunities and maintain a competitive edge
Providing regular updates and forecasts on sales performance to senior management
Developing and maintaining a deep understanding of the company's products and services to effectively communicate their value proposition to customers
Traveling as necessary to meet with clients, attend industry events, and participate in conferences
Mentoring and providing guidance to junior members of the sales team, if applicable
Requirements:
10+ years of quota-carrying Enterprise Software Sales Experience
Experience driving transformation deals in large global accounts with multi-million dollar spend thresholds
Experience engaging and building C-level and other executive relationships
Experience navigating complex procurement processes with multiple stakeholders and complex purchasing needs
Proficient in leading and guiding a highly matrixed support team across geographies, getting cross functional teams aligned and marching toward the same goals
Experience managing key customer relationships and closing strategic sales opportunities
Extensive experience utilizing a CRM to achieve and correlate key performance metrics
Building and leading territory & strategic account plans
Experience leading or coordinating accounts to drive successful customer outcomes
Proactively engages customers with a consultative, solution-oriented approach in discovering new opportunities
Proven track record of meeting or exceeding performance targets
Excited to engage and influence your team, driving strength, passion, and excitement to your colleagues
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