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This position is needed to sell into high value prospects and customers. This person will play a key role in further growing the business across EMEA with a particular focus on DACH. The candidate will be responsible for managing fast growing customers in the region. Focused mainly on Product cross and up-sell and revenue growth, as well as sourcing net new opportunities within a set of accounts.
Job Responsibility:
Servicing the fastest growing customers in the region
Growing our revenue and share of wallet within your key account list
Opening doors to the purchase of Twilio’s products and services - including voice, messaging, email, contact centre, account security software
Maintaining the highest levels of customer satisfaction
Create pricing proposals, negotiating terms and managing the contract process
Selling solutions to a technical and business audience
Building trust and mutual respect with technical customers and peers
Thinking outside of the box and having extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple
Balancing challenging priorities and handling multiple projects/deals at the same time
Requirements:
6+ years of Account Management/Sales experience covering selling and closing complex technical solutions to a large customer base
History of working with accounts ranging from large multinational enterprise customers to Digital Natives
Demonstrated success by achieving quota on a consistent basis
Track record of Account Management experience and a solid understanding of how to cross and upsell solutions within a mature customer base
A solid understanding of financial reporting within a direct customer base - Revenue tracking
German language proficiency
Nice to have:
Experience selling both to a business and technical audience
Experience and understanding of working in the communications market
Have sold or worked with Messaging, Voice Calling, Email, Account Security Verification
Prior experience in a traditional telecommunications environment/business