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Strategic Account Executive 4

United States · Job Posted June 10, 2026
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Job Description

This position is needed to lead relationships with our growth and mid-market Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations.

Job Responsibility

  • Manage and expand some of our most important Regulated Verticals customer accounts
  • Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results
  • Partner closely with other Twilio teams to identify new revenue opportunities within your Regulated Verticals account portfolio
  • Serve on a cross-functional account team with representatives from product, finance, support, and services teams
  • Run a disciplined forecast, consistently achieve goals, and present guidance to executive management
  • Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization
  • Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce
  • Stay current with industry changes and collaborate with your team and peers to learn and share best practices

Requirements

  • Possess a total of 8 years of sales experience, with a minimum of 3 years dedicated to major account or strategic sales
  • Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers
  • Accountable for relationship management, cross sells, upsells and solutions consulting
  • Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
  • Analytical account development strategy based on using data to find opportunities and prove value
  • Demonstrated track record of managing business forecasts and financial models
  • Entrepreneurial mindset with appetite to define process and build programs
  • Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers
  • Excellent verbal and written communication skills
  • Bachelor’s Degree or equivalent years of experience

Nice to have

  • Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms
  • Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments
  • Software, SaaS, CPaas or PaaS selling experience

What we offer

  • competitive pay
  • generous time off
  • ample parental and wellness leave
  • healthcare
  • retirement savings program
  • health care insurance
  • 401(k) retirement account
  • paid sick time
  • paid personal time off
  • paid parental leave
  • eligibility to participate in Twilio’s equity plan
  • eligibility to earn commissions

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