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This position is needed to lead relationships with our growth and mid-market Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As an Strategic Account Executive, you will drive highly analytical and consultative sales cycles with ISV customers that are running large scale, global, competitively sourced, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations.
Job Responsibility:
Manage and expand some of our most important ISV customer accounts with a concentration in utility, automotive, public safety and insurance industries
Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results
Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio
Serve on a cross-functional account team with representatives from product, finance, support, and services teams
Run a disciplined forecast, consistently achieve goals, and present guidance to executive management
Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization
Generates and maintains an accurate sales pipeline and forecast utilizing our CRM, Salesforce
Requirements:
Possess a total of 7 years of sales experience, with a minimum of 1 year dedicated to major account or strategic sales
Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers
Accountable for relationship management, cross sells, upsells and solutions consulting
Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
Analytical account development strategy based on using data to find opportunities and prove value
Demonstrated track record of managing business forecasts and financial models
Entrepreneurial mindset with appetite to define process and build programs
Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers
Excellent verbal and written communication skills
Bachelor’s Degree or equivalent years of experience
Nice to have:
Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms
Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments
Software, SaaS, CPaas or PaaS selling experience
What we offer:
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more