Strategic Account Executive 4 - Twilio.org Job at Stytch

Job Description

This position is needed to help Twilio.org develop important relationships and opportunities with the most influential nonprofits and social enterprises in the world. This person will help refine Twilio.org's overall customer acquisition and growth strategy working closely with the sales and finance teams. This individual will build key relationships with identified influential organizations that include negotiating, executing and managing the customer relationships. Twilio.org invests resources in supporting nonprofits and social enterprises to use communications to tackle some of the world’s biggest problems.

Job Responsibility

Own and grow a portfolio of strategic non profit and healthcare accounts with accountability for net-new bookings, expansion, and long-term revenue growth
Develop deep, trust-based relationships with executive stakeholders and key decision-makers by understanding each organization’s mission, funding model, priorities, and technology ecosystem
Create and execute multi-year strategic account plans that align Twilio.org solutions to customer outcomes, social impact goals, and digital transformation initiatives
Identify, qualify, and close new opportunities while also driving expansion within existing accounts through cross-sell, upsell, and programmatic growth plays
Act as a trusted advisor to customers by mapping Twilio capabilities to real-world impact use cases (e.g., citizen engagement, crisis response, access to services, fundraising, and community outreach)
Leverage your non-profit and healthcare vertical expertise to design scalable engagement models that amplify reach and measurable outcomes
Partner with Twilio’s ecosystem (resellers, SIs, and nonprofit networks) to unlock co-sell motions, funding pathways, and broader market access
Maintain a healthy, forward-looking pipeline that balances near-term wins with long-term strategic opportunities
Deliver accurate forecasting and pipeline visibility using Salesforce and established sales rigor
Collaborate cross-functionally with product, solutions engineering, finance, legal, and marketing to build compelling business cases and accelerate deal execution
Continuously refine territory and account strategies based on market trends, funding cycles, policy changes, and customer feedback
Serve as a voice of the customer internally, influencing Twilio.org programs, offerings, and GTM strategy

Requirements

At least 8+ years experience in sales or consulting with a focus on non-profit/social impact accounts and/or Healthcare accounts
8+ years experience selling complex, technical products or relevant customer-facing experience in consulting
Deep experience in a partner ecosystem/experience co-selling with partners (fulfillment, delivery, SIs, etc)
Ability to influence and build relationships with people across all levels and organizations internally and externally, with extensive relationship building/management management experience at the C-level
A passion for doing good and using technology to make a difference in the world. The ability to use that passion to support customers working in complex situations supporting people in need globally
Experience selling to enterprise customers with complex business and technology needs
Extensive experience formulating a partnership vision, strategy, and execution plan
Technical ability to understand software and recognize areas of product integration, discuss product roadmaps, and engage with product managers
Technically savvy, experienced with the cloud, APIs, communications and enterprise software
Technical solution selling experience working with real customers, listening to them, and solving problems
Proven experience starting from scratch to develop, negotiate and structure complex deals
Passionate about technology and its ability to have a meaningful impact on the world
Great at execution: results-driven, detail-oriented, organized self-starter
Excellent at teamwork and cross group collaboration
Creative, critical and solution-first thinker with client service mentality
Experience in accurate and detailed business forecasting
Exceptional oral and written communication skills, with an ability to speak effectively to business development leaders, executives, product managers and engineers
Can handle multiple projects and priorities in an extremely fast paced environment

Nice to have

5+ years of experience working in technology in a revenue generating role
Experience with fulfillment & resell partners to decide the best path forward to deal execution
Knowledge of how to utilize partners on customer implementations, support and to open new revenue opportunities
Understands how to leverage and coordinate partners in deal support on RFP and RFI situations
Maintains active relationships with key partner executives to reinforce Twilio’s position with customers and in the market. Identify ways to maximize value for all parties
Comfortable solutioning use cases to drive joint messaging with partners to customers and prospects
Working knowledge of the State/Local Government and Higher Ed market and how partners can be leveraged to navigate and accelerate deal

What we offer

Competitive pay
generous time off
ample parental and wellness leave
healthcare
retirement savings program
health care insurance
401(k) retirement account
paid sick time
paid personal time off
paid parental leave

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Strategic Account Executive 4 - Twilio.org

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