Strategic Account Executive – West Job at Crescendo

Strategic Account Executive – West

Crescendo

Location:
United States

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Crescendo is seeking a Strategic Account Executive to own and expand relationships with a portfolio of key accounts across diverse industries. You’ll be responsible for driving growth within large, complex organizations and helping them harness the transformative power of Crescendo’s Augmented AI to deliver best-in-class customer experiences. This is a senior, high-impact role for a seasoned sales leader who thrives on building multi-threaded relationships at the C-level, crafting strategic account plans, and driving revenue across sophisticated organizations.

Job Responsibility:

Own & Grow Key Accounts: Build deep, strategic relationships with decision-makers across CX, digital, operations, and IT. Develop multi-year growth plans to expand Crescendo’s footprint within these accounts
Strategic Solution Selling: Position Crescendo’s Augmented AI platform as a mission-critical solution for challenges such as omnichannel CX, workforce scalability, and operational efficiency. Tailor proposals to highlight ROI and category leadership
Executive Engagement: Cultivate trust with C-level and senior executives, becoming a go-to advisor on industry trends in AI, automation, and next-generation customer experience
Cross-Functional Collaboration: Partner with product, marketing, and delivery teams to ensure Crescendo’s solutions align with each client’s long-term vision and are flawlessly executed post-sale
Market Expansion: Identify whitespace opportunities within existing accounts and lead Crescendo’s push into new lines of business or adjacent markets
Quota Ownership: Consistently exceed revenue targets while maintaining a high standard of client satisfaction and account health
Thought Leadership: Represent Crescendo at key AI, CX, and technology events, sharing insights, case studies, and best practices to reinforce Crescendo’s position as the leader in AI-powered CX

Requirements:

10+ years of experience selling SaaS, CX, AI, or related technology solutions
Strong record of closing complex, multi-million-dollar deals and driving growth within large organizations
Expertise in building and executing multi-year account strategies, expanding share of wallet, and navigating matrixed organizations at scale
Ability to lead high-stakes, strategic discussions with C-level stakeholders and translate client priorities into Crescendo solutions
Exceptional executive presence and interpersonal skills
adept at creating trust and credibility across large, complex buying committees
Self-starter comfortable operating in a fast-moving, high-growth environment where agility and creativity are key
Deep understanding of customer experience trends and the competitive technology landscape across multiple sectors