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Strategic Account Executive – West

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Crescendo

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Location:
United States

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Category:
Sales

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Contract Type:
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Salary:

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Job Description:

Crescendo is seeking a Strategic Account Executive to own and expand relationships with a portfolio of key accounts across diverse industries. You’ll be responsible for driving growth within large, complex organizations and helping them harness the transformative power of Crescendo’s Augmented AI to deliver best-in-class customer experiences. This is a senior, high-impact role for a seasoned sales leader who thrives on building multi-threaded relationships at the C-level, crafting strategic account plans, and driving revenue across sophisticated organizations.

Job Responsibility:

  • Own & Grow Key Accounts: Build deep, strategic relationships with decision-makers across CX, digital, operations, and IT. Develop multi-year growth plans to expand Crescendo’s footprint within these accounts
  • Strategic Solution Selling: Position Crescendo’s Augmented AI platform as a mission-critical solution for challenges such as omnichannel CX, workforce scalability, and operational efficiency. Tailor proposals to highlight ROI and category leadership
  • Executive Engagement: Cultivate trust with C-level and senior executives, becoming a go-to advisor on industry trends in AI, automation, and next-generation customer experience
  • Cross-Functional Collaboration: Partner with product, marketing, and delivery teams to ensure Crescendo’s solutions align with each client’s long-term vision and are flawlessly executed post-sale
  • Market Expansion: Identify whitespace opportunities within existing accounts and lead Crescendo’s push into new lines of business or adjacent markets
  • Quota Ownership: Consistently exceed revenue targets while maintaining a high standard of client satisfaction and account health
  • Thought Leadership: Represent Crescendo at key AI, CX, and technology events, sharing insights, case studies, and best practices to reinforce Crescendo’s position as the leader in AI-powered CX

Requirements:

  • 10+ years of experience selling SaaS, CX, AI, or related technology solutions
  • Strong record of closing complex, multi-million-dollar deals and driving growth within large organizations
  • Expertise in building and executing multi-year account strategies, expanding share of wallet, and navigating matrixed organizations at scale
  • Ability to lead high-stakes, strategic discussions with C-level stakeholders and translate client priorities into Crescendo solutions
  • Exceptional executive presence and interpersonal skills
  • adept at creating trust and credibility across large, complex buying committees
  • Self-starter comfortable operating in a fast-moving, high-growth environment where agility and creativity are key
  • Deep understanding of customer experience trends and the competitive technology landscape across multiple sectors

Additional Information:

Job Posted:
December 07, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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