Strategic Account Director Job at KnowBe4 (New York)

Strategic Account Director

KnowBe4

Location:
United States , New York

Category:
Sales

Contract Type:
Not provided

Salary:

250000.00 - 270000.00 USD / Year

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Job Description:

The Strategic Account Director position is responsible for developing and managing Accounts designated as Global Accounts and maximizing all sales opportunities within those accounts. More specifically, this position will be charged with promoting and selling KnowBe4’s products and services, with the objective to achieve and exceed monthly sales quota. This can be achieved by targeting your book of business and maximizing cross sale opportunities, increasing subscription levels and adding on additional seats due to account growth. This role will work closely with the assigned customer account teams including the Customer Success Manager and other Account Executives/Managers as necessary to ensure increased ARR and more product suite adoption and coordinate any territory specific deals relating to their global accounts.

Job Responsibility:

Promote and sell KnowBe4’s range of products and services
Build and maintain a pipeline of potential customers by developing and managing relationships with prospects
Build and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned customer accounts
Identify key decision makers and develop meaningful relationships that add value and drive future account growth
Articulate the value proposition of KnowBe4’s full suite of products and help the customer understand how it will improve their business’s security awareness training (and security overall)
Achieve or exceed monthly quotas and/or targets
Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested
Follow up on marketing leads to generate sales opportunities and pipeline
Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures
Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy
Support in the renewal process where there is an opportunity to grow the account
Work with those Customer Success Managers and Renewal Specialists assigned to your customer accounts to the end of your customers increasing their commitment and use of the KnowBe4 Product Suite
Partner with KnowBe4 Revenue teams on methods/ strategies to achieve increased account penetration of Global accounts
Global Account Mapping
Traveling to meet on-site with C-Levels and other Executives for their assigned accounts

Requirements:

Bachelor's Degree strongly preferred (exceptions may be made for military experience). Degree in any field acceptable, but a plus if Cybersecurity, Computer Science, IT, Business, Marketing
Proven track record selling to EVP and C-level (CISOs and Security Teams a plus)
5+ years SaaS sales experience (Cybersecurity preferred but not required)
Experience selling deals $100K - $200K in the Enterprise segment
Experience selling multi-year deals
International: English and local language proficiency required
Has demonstrated expertise in value-based selling methodologies with enterprise accounts
Executive-level presentation and communication skills
Experience with strategic account planning and management showing measurable account growth
Experience managing and progressing opportunities involving multiple stakeholders
Has a track record of managing and closing complex, multi-year deals with multiple stakeholders
Experience creating and communicating compelling business cases
Experience with consultative selling approach and value selling methodology
Experience handling technical objections
Skilled in running discovery conversations and managing tailored product demonstrations
Technical aptitude with experience using sales tools
Experience with CRM systems (preferably Salesforce)
Experienced with pipeline management & accurate forecasting
Familiarity with standard concepts, practices and procedures within the IT Security Field
Experience with Salesforce and Gmail
Network or Security Plus preferred
Achievement in demanding extracurricular activities (e.g., debate team captain, entrepreneurial ventures)
Self-motivated with a growth mindset and continuous learning orientation
Strong competitive spirit balanced with collaborative approach
Demonstrated interest in cybersecurity sales
Consistently positive attitude even in the face of adversity
Quick learner with strong listening skills
Strong written and verbal communication skills, with previous presentation experience
Excellent phone presence and professional demeanor
Time management and organizational skills
Ability to handle rejection and maintain persistence
Stats driven business professional
Motivated, energetic self-starter
Strong collaborative and teamwork skills
Must be able to work with minimum supervision
General understanding of: Human Risk Management & challenges faced by IT / InfoSec Teams / Compliance & Board Members
Basic network and email security concepts
SIEM/SOAR platforms
Zero Trust Architecture
Cloud security architecture
Phishing attack vectors
Identity & Access Management
Security orchestration and automation
General understanding of Security Technology Stack: Enterprise IAM solutions (Okta, Ping, Azure AD)
SIEM platforms (Splunk, QRadar, LogRhythm)
EDR platforms (CrowdStrike, Carbon Black, SentinelOne)
Cloud security (AWS Security Hub, Azure Security Center)
Email security solutions
GRC platforms
Genuine curiosity and strong desire to learn about cybersecurity and technical concepts
Basic computer literacy and comfort with business applications
Ability to quickly grasp and explain basic technical concepts
Ability to translate complex topics into simple terms
Interest in keeping up with current technology and cybersecurity trends
Proven track record of grit and resilience in challenging situations, with high performance under pressure
Collegiate athlete or competitive sports background demonstrating rigorous discipline, teamwork, dedication, and competitive spirit
History of setting and achieving ambitious personal or professional goals
Track record of leadership in team settings

Nice to have:

Degree in Cybersecurity, Computer Science, IT, Business, Marketing
Cybersecurity sales experience
Selling to CISOs and Security Teams
Network or Security Plus certification

What we offer:

Company-wide bonuses based on monthly sales targets
Employee referral bonuses
Adoption assistance
Tuition reimbursement
Certification reimbursement
Certification completion bonuses
Modern, high-tech, and fun work environment

Additional Information:

Job Posted:
January 07, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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