Strategic Account Director Jobs

Spectrum Life

Location:
United Kingdom

Category:
Sales

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Spectrum.Life has grown its Insurance partnerships significantly in the UK and is seeking an experienced, senior account manager for one of its key strategic medical insurance partnerships. The person will be accountable for revenue growth through delivery of improved new business sales and retention of existing business. Building a deep understanding of the medical insurers strategic roadmap to help align Spectrum.Life's capabilities with client needs.

Job Responsibility:

Develop and execute a comprehensive strategy for your key insurance relationships
Grow the partnership through building deep understanding of your insurance partnerships and developing extensive product adoption
Model customer management with reliable and impeccable customer service delivery
Lead process optimization to streamline the customer journey, elevating their experience and bolstering business retention and growth
Develop data rich, insightful reporting that informs and directs your clients, building the value of Spectrum Life to its partners
Establish trusted relationships with decision-makers in each assigned insurance partner, serving as the primary point of contact
Gather valuable feedback from partners for continuous product improvements
Maintain expertise on industry trends, practices, and the competitive landscape in the insurance sector
Collaborate with internal teams to ensure customer expectations are met and exceeded
Work closely with our clinical teams to ensure our service delivery is optimised to customer expectations and develop new innovative service approaches for our insurance customers
Work closely with Product and Technology teams to track enhancement requests for future features and functionality
Develop new materials, such as presentations and onboarding plans, to improve organizational structure and client relationships
Maintain a deep understanding of our solutions, discussing the most relevant features/functionality tailored to the insurance sector's needs
Develop customer stories, case studies, and client references specific to our insurance partners
Strive to understand all the tools our insurance partners use and champion how to better measure and provide the best experience possible
Develop and teach best practices around analysis and insights to both clients and throughout Spectrum Life

Requirements:

5+ years of account management at a SaaS company or other relevant organisations working with large clients
Proven experience in managing large strategic clients within the healthcare sector
Excellent communicator in-person, on the phone, through email and over web presentations
Strategic thinker with the ability to think and respond quickly in front of customers
Strong organizational skills with keen attention to detail
Deeply analytical: use frameworks, data, and analytical tools to help structure the team’s thinking, facilitate alignment across multiple senior stakeholders, and reach
Insightful, actionable answers to challenging and ambiguous problems
Passionate about consumers and the technologies that serve them
Strong focus on user needs and an intellectual curiosity about the products that help to meet them
Passionate about Health and Wellbeing

What we offer:

Full time permanent contract
Competitive salary
Remote and hybrid working options
25 days annual leave
24/7 EAP and a wide range of health and wellbeing supports
Extensive list of employee perks and benefits

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Strategic Account Director