STP Manager

The Manager STP role sits within the System Business Analysis Team, as part of the Payments Services within Global Payments Solutions Operations. The role holder will work towards reduction of the overall TAT in Payments processing by ensuring better straight through processing and first-time resolution. Effectively communicate the current vs. targeted STP level. Capture relevant-to-STP inaccuracies within the payments systems, processes, or procedures & initiate, drive or oversee improvement. The role holder will provide support and guidance to both Internal and external stakeholders on how to format payments instructions to aid reduction of the Operating costs, improve straight through processing and reduce overall manual intervention. Facilitate both technical and business calls with key teams and stakeholders. Build and maintain effective working relationships with colleagues and business partners. Once an STP level has been assessed, the role holder is responsible for ensuring that all known root cause details are documented and appropriately analysed in conjunction with the reporting discipline to track actions and sustain a good practice or possibly prevent a reoccurrence of an incident. For all situations whereby a dip the STP level is experienced, the role holder is responsible for ensuring that the root cause is properly assessed, and prevention measures are offered. The role holder will be expected to work a regular shift pattern.