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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. As a CVS Health Store Team Leader (STL), you will be a single-unit retail leader responsible for leading your team to achieve operational and service excellence. The STL will achieve success through managing, inspiring and coaching their direct reports, consisting of Front Store (FS) crew and FS management positions. The STL will lead the store team through effective communication, consistent application of SOPs and best practices, provisioning of appropriate support to all departments, and scheduling to the needs of the business. A model for all, the STL will demonstrate CVS Health’s Heart At Work behaviors, HelpingWithHeart Actions, and will lead their team to do the same.
Job Responsibility:
Cultivate and maintain a healthy talent pipeline, including oversight of front store and cross-trained colleague performance and development, contributing to career progression, involving hiring, training, performance management, and where required, termination of employment
Ensure appropriate staffing to operate store successfully by scheduling to demand, consistently creating and publishing the schedule 3 weeks in advance, and maintaining financial stewardship of store labor spending
Improve store performance measures (sales, service, loyalty, shrink, compliance, etc.) by coaching colleagues and working within the #OneTeam dynamic to identify and address barriers to operation
Maintain a safe and high-quality working environment that complies with all regulatory and company standards
Oversee timely and quality training of front store and cross-trained colleagues
Conduct regular check-ins with all direct reports to track business goals and maintain team engagement
Maintain a strong working relationship with Rx DL, Pharmacy Manager, pharmacy team and any other in-store teams (e.g., Minute Clinic, etc.) to foster a #OneTeam mentality and support a holistic total store staffing pipeline
Partner with FS DL to establish store priorities, implement new initiatives, and engage all colleagues
Act as an ambassador for CVS Health through professional behaviors and positive engagement within the community
Requirements:
Must be 18 years of age
Completion of all required training for current role within required timeframe
High school diploma or general equivalent development (GED)
1-3 years of prior relevant work experience
Work flexible schedules including early morning and evening shifts according to store needs and operating hours
two closing shifts per week and four weekend shifts per month are required at a minimum
Lift and exert up to 50 lbs. of force occasionally, up to 10 lbs. of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting
Ability to stand and walk for an extended amount of time
Nice to have:
Pharmacy Technician Licensure
Bachelor’s degree
What we offer:
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching