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Crocs Logo Crocs · -

Store Team Lead

Malaysia, Kuala Lumpur · Job Posted January 18, 2026
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Job Description

As a Sales Team Lead you will play a pivotal role in providing valuable experiences and world class service to our consumers every day. In this position, you will be responsible for overseeing all opening and closing procedures, educating team members on products and promotions, and driving daily sales targets to achieve company goals and initiatives. This role offers the opportunity to grow alongside some of the industry’s finest teammates and partners.

Job Responsibility

  • Deliver outstanding service to our consumers using our C.H.A.R.M. service model
  • proactively contribute to creating an enjoyable team environment
  • coordinate, delegate, prioritize and meet store deadlines
  • learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management
  • support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards
  • lead by example and collaborate with Store Management to improve personal key performance indicators
  • adhere to Crocs, Inc. Asset Protection policies and procedures

Requirements

  • 2 – 3 years of total retail experience
  • previous store leadership role preferred
  • demonstrated leadership abilities
  • proven communication skills (written and verbal)
  • desire to succeed in a high growth, fast-paced retail environment
  • flexibility in work schedule, including availability for nights, weekends, holidays and extended hours
  • regular attendance being essential

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  • coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities within the building
  • learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management
  • support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards
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