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This is a full time, benefits eligible role that supports all aspects of store operations and ensures customers receive excellent service and quality. We have a casual environment AND we offer better work/life balance, too. Our stores are open Monday through Saturday from 9:30 AM to 6:30 PM - and we're closed on Sundays. Bring your restaurant, retail or hotel customer service experience to HoneyBaked and grow your career!
Job Responsibility:
Manage Store Operations as assigned by Manager and assume all operational control in the absence of Manager
Assist in hiring and training of all associates and ensure expectations for each position are met
Assist Manager in the implementation of development plans for staff
Be able to effectively work and train all positions in both the front and back of the house
Performs various administrative functions i.e banking and scheduling meeting
Coaches associates using established processes and tools including Huddles, Observation checklists, and Ham Evaluations
Execute store opening / closing procedures and daily / weekly reports
Manage/monitor labor and adjust the store staffing based on the demands of the business
Monitor production and sales efficiencies including wait times, yields and product quality
Ensures proper sanitation procedures are followed including hand dip, hair nets, gloves and aprons
Ensures proper use of equipment
Monitors stocking and clean up duties
Ensures FIFO rotation of all product in FOH and BOH including unproduced and produced hams and turkeys
Handles complaints with 100% Customer satisfaction according to Company policy
Participate in catering and gifting sales and fulfillment in all B2B and Catering processes
Lead merchandising transition from promotion to promotion and ensures proper Holiday and non-Holiday set up
Requirements:
High school diploma or equivalent
Basic computer skills including Microsoft Word, Excel and Outlook
2 years of restaurant or service industry experience desirable
Prior supervisory experience recommended
Good understanding of a production facility operations - equivalent to 1-2 years' work experience
Valid driver's license and reliable transportation to assist with catering orders/deliveries
What we offer:
Competitive pay
Fun and casual environment
Flexible hours
Opportunity to grow your career with a premier brand
medical, dental and vision insurance options
life insurance
long term and short-term disability coverage options