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We are currently working with a renowned luxury jewellery brand to appoint a Store Manager who will be responsible to lead, and coach their retail team toward achieving sales targets and premium service standards
Job Responsibility
Supervise and motivate the retail team daily to deliver excellent customer service and achieve sales targets
Assist with daily branch operations, including cash handling, inventory management, and opening/closing procedures
Execute floor-level promotional activities and visual merchandising to boost branch performance
Handle customer inquiries and complaints professionally, escalating complex issues to the Store Manager
Maintain showroom standards daily to reflect and uphold the brand’s premium image
Ensure team compliance with company policies, standard operating procedures (SOPs), and floor discipline
Requirements
Minimum 3–5 years of experience in retail, preferably in jewelry or luxury goods
Previous management or supervisory experience is a plus
Jewelry certification (e.g. GIA, gemology) is a bonus but not mandatory