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Store Operations Specialist

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Sport Vision Czechia s.r.o.

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Location:
Czech Republic , Prague

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Category:
Sales

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The Store Operations Specialist at GrandOptical (part of EssilorLuxottica group) plays a crucial role in supporting the Store Operations Manager & Director, Country Manager & Sales Director, and area Sales Managers in sales-related activities. This position is responsible for coordinating and optimizing daily in-store operations, ensuring the smooth execution of sales-related activities, and bridging communication between stores and headquarters. The goal is to empower stores to deliver exceptional customer service & experience which leads to the sales results growth.

Job Responsibility:

  • Stakeholder management: Coordinate and route sales-related topics, projects, and tasks to the appropriate stakeholders to support timely and smooth execution
  • Project coordination: Coordinate and support implementation of sales-related projects (e.g., Optical & CL VaaS, new systems and tools), including cross-functional and cross-department initiatives
  • Sales Process management: Identify opportunities to improve sales process efficiency, recommend practical enhancements, and maintain up-to-date process documentation
  • Staffing and FTE productivity: Contribute to plan setting
  • track and analyse staffing levels across positions and recruitment status
  • Eye Exam performance & Efficiency: Support proper setup, understand KPIs, and help create the right environment and routines to maximize efficiency and ECP utilization
  • Teleoptometry coordination: Coordinate teleoptometry activities across both banners, including scheduling, unit placement, and training logistics
  • Store support: Monitor the status of store support requests (supply management, RFH production, Real Estate / maintenance, IT, Customer Service, After-sales) and follow up as needed
  • Store communication & Engagement: Coordinate outbound communication to stores (platform, frequency, content)
  • administer sales contests (plan, targets, conditions, communication, evaluation)
  • Sales Incentive programs: Support the setup, communication, reporting, and evaluation of Sales Incentive Programs
  • General Store Ops agenda: Coordinate training plans
  • support asset protection
  • monitor shrinkage & breakage
  • oversee stock count tracking
  • check planogram quality & execution
  • coordinate labelling and returns processes
  • KPI assessment and trends: Review weekly and monthly sales KPIs, highlight trends and influencing factors with a focus on productivity and performance, and prepare concise summaries with recommended next steps
  • Sales administration: Coordinate Store Manager meetings
  • prepare weekly/ad-hoc performance analyses
  • support coordination meetings with ASMs
  • B2B opportunities (future scope): Assist with initial exploration of B2B opportunities to broaden market reach, if assigned
  • Executive support: Support the Country Manager / Sales Director with ad-hoc operational tasks

Requirements:

  • Bachelor’s degree or High School Diploma in Business Administration, Business Economics, Marketing, or a related field
  • 2-3 years of experience in sales, sales support, or customer service
  • Strong analytical and communication skills
  • Excellent organizational skills
  • Retail background is essential
  • Advanced English
  • Customer Focus – Teamwork - Attention to Detail - Problem Solving- Time Management

Nice to have:

  • You embrace simplicity, excel in change, and build trusted networks effortlessly
  • You are a relentless learner, championing innovation and unleashing the full potential of our business
  • You cultivate inclusivity, ignite collaboration, and empower others to grow and thrive
  • You own your business, make decisive moves, and wield influential communication skills. Communicate with impact
  • You champion the customer, drive conscious impact, and act with empathy and transparency
What we offer:
  • Meal vouchers
  • 25 days of holidays
  • discounts on company products
  • Cafeteria
  • Life insurance
  • Multisport card
  • Home office days aligned with internal policy
  • Cell phone
  • Educational courses, training
  • Meal tickets / catering allowance
  • Holidays 5 weeks
  • Bonuses
  • Occasional work from home
  • Flexible start/end of working hours
  • Notebook
  • Contribution to sport / culture / leisure
  • Discount on company products / services

Additional Information:

Job Posted:
April 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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Sport Vision Czechia s.r.o. - All Job Offers
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