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Store Operations Specialist - Customer Experience

Ann Taylor

Location:
United States , Hingham

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

65000.00 - 70000.00 USD / Year

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Job Responsibility:

Partner with Field Leadership to design, implement, and administer store-level customer engagement campaigns and associate incentive programs aligned with business goals
Collaborate with Field Leadership and store teams to refine program strategy, gather feedback, and measure effectiveness
Partner with Store Communications to develop selling tools, tactics, and communications that drive adoption and effective use of the Concierge program
Serve as the business owner of the Concierge application by maintaining expertise in store use cases and guiding future development
Gather input from stores and cross-functional partners to prioritize enhancements and support release planning for additional Concierge functionality
Implement and administer incentive programs for Retail and Outlet stores, including oversight of exceptions, budget management, and program execution
Execute accurate and timely associate incentive payouts to support engagement and maintain program credibility
Maintain the TEAM Rewards page to ensure content is current, accurate, and aligned with organizational priorities
Coordinate with vendor partners to ensure timely campaign delivery to stores and resolve associate issues as needed

Requirements:

Bachelor's degree or equivalent experience preferred
5+ years of retail experience in customer engagement and store systems
Strong understanding of store operations and the retail environment
Ability to implement programs effectively in a retail environment
Comfortable learning new technologies and systems quickly
Strong interest in and understanding of customer engagement tools
Experience analyzing business trends and engagement performance
Strong communication, collaboration, and prioritization skills

What we offer:

Merchandise discount at select KnitWell Group brands
Support for individual development plus opportunities for career mobility
Local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities
Medical, dental, vision insurance & 401(K)
Employee Assistance Program (EAP)
Paid time off & holidays

Additional Information:

Job Posted:
May 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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