Store Operations Specialist

Customer Experience Specialist

Koala has launched its first retail location in Australia at the Moore Park Supa...

Location

Australia , Sydney

Salary:

Not provided

Koala

Expiration Date

Until further notice

Requirements

3+ years experience in a retail/ face to face customer service environment
Exceptional customer service skills with a natural ability to engage and energise a room
Empathy is a must have
You love people and thrive on supporting them
Near perfect grammar, english written and verbal skills
Experience in retailing/ customer service
Experience working in a fast paced environment with minimal supervision

Job Responsibility

Deliver a confident showcase of the Koala brand with a deep understanding of our story and ability to communicate this in an engaging way to customers
Work independently to manage all operational aspects of the showroom including opening and closing processes, manual process of stock management, following up with customers who have visited the store
Driving sales for all Koala products, including those not on display in the showroom, through meaningful interactions with customers
A collaborative operating style with other departments in Koala to achieve the best outcomes for our customers and Koala
A passion for delivering exceptional, knock your socks off, experiences to customers in a face to face retail environment
Maintain high attention to detail, ensuring our retail space is immaculately presented at all times
Adapt to new directions or ideas and be able to proactively solve pain points for the operation or customer experience
Ensure the space is safe for all visitors (customers, staff, and contractors) at all times by following safety guidelines and reporting any issues promptly
Be comfortable with manual handling, assembly of furniture and demonstrating features

What we offer

Generous time off - volunteer, parental, Koala life leave and more
Free Koala products with ‘mates rates’ for your friends and fam
Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support

Fulltime

The Store Operations Specialist at GrandOptical (part of EssilorLuxottica group)...

Location

Czech Republic , Prague

Salary:

Not provided

Sport Vision Czechia s.r.o.

Expiration Date

Until further notice

Requirements

Bachelor’s degree or High School Diploma in Business Administration, Business Economics, Marketing, or a related field
2-3 years of experience in sales, sales support, or customer service
Strong analytical and communication skills
Excellent organizational skills
Retail background is essential
Advanced English
Customer Focus – Teamwork - Attention to Detail - Problem Solving- Time Management

Job Responsibility

Stakeholder management: Coordinate and route sales-related topics, projects, and tasks to the appropriate stakeholders to support timely and smooth execution
Project coordination: Coordinate and support implementation of sales-related projects (e.g., Optical & CL VaaS, new systems and tools), including cross-functional and cross-department initiatives
Sales Process management: Identify opportunities to improve sales process efficiency, recommend practical enhancements, and maintain up-to-date process documentation
Staffing and FTE productivity: Contribute to plan setting
track and analyse staffing levels across positions and recruitment status
Eye Exam performance & Efficiency: Support proper setup, understand KPIs, and help create the right environment and routines to maximize efficiency and ECP utilization
Teleoptometry coordination: Coordinate teleoptometry activities across both banners, including scheduling, unit placement, and training logistics
Store support: Monitor the status of store support requests (supply management, RFH production, Real Estate / maintenance, IT, Customer Service, After-sales) and follow up as needed
Store communication & Engagement: Coordinate outbound communication to stores (platform, frequency, content)
administer sales contests (plan, targets, conditions, communication, evaluation)

What we offer

Meal vouchers
25 days of holidays
discounts on company products
Cafeteria
Life insurance
Multisport card
Home office days aligned with internal policy
Cell phone
Educational courses, training
Meal tickets / catering allowance

Fulltime

Marketing Specialist, In-Store Experience

This position is open to candidates across Canada. For candidates based in Surre...

Location

Canada

Salary:

70000.00 - 85000.00 CAD / Year

7-Eleven, Inc

Expiration Date

Until further notice

Requirements

Degree in Marketing, Communications, Retail Management, or a related field
4+ of experience in marketing, retail marketing, shopper marketing, QSR, or production/project coordination (agency or in-house)
Experience in digitizing on-site experiences that delight customers, drive conversion and improve brand experience
Experience in building customer journeys and strategic skills to think outside-the-box to reimagine on-site experience
Proven skills in working with multiple stakeholders, vendors and internal and external vendors/agencies
Strong project management and organization skills
Clear written and verbal communication skills
A lover of all things customer-experience and willingness to challenge the status quo and build innovative experiences on-site
Detail-oriented mindset with the ability to juggle multiple priorities and deadlines
A collaborative approach and a proactive attitude

Job Responsibility

Develop and execute monthly in-store POP kits, signage programs to support national campaigns across all store locations
Execute marketing programs for new store openings, helping drive awareness and traffic through launch campaigns and community-focused initiatives
Partner with operations, marketing, and merchandising to develop and execute on-site events and activations
Lead the execution of national on-site food sampling programs
Manage and support in the launch of Canada’s Gulp Media program (retail media network), managing day-to-day operations and collaborating with agency partners
Execute shopper marketing programs and vendor-funded activations
Responsible for tracking performance of in-store programs and develop recap reports
Develop on-site customer journeys to inform on-site experience strategy and signage/digital experiences
Maintain POP inventory, order forms, and store communication tools
Lead test-and-learn initiatives for signage formats, digital displays, and fixture-based communication

Fulltime

Service Operations Specialist

You will be the vital link ensuring the seamless, reliable, and efficient operat...

Location

New Zealand , Christchurch

Salary:

Not provided

Woolworths Supermarkets

Expiration Date

Until further notice

Requirements

Strong background (2-3 years) in Service Delivery and Support, including foundational knowledge of IT Service Operations frameworks (e.g., ITIL)
Hands-on experience in high-pace environments like Call Centres or Help Desks, with a proven ability to swiftly and effectively diagnose and resolve complex issues

Job Responsibility

Drive Service Excellence: Lead initiatives to capture, analyse, and prioritise service delivery improvements, ensuring top-tier quality and customer satisfaction
Be the Incident & Change Champion: Masterfully manage the lifecycle of incidents and changes, especially those with major impacts.You will systematically analyze recurring support incidents to identify underlying system defects, training gaps, or process failures, initiating proactive steps for permanent resolution., ensuring timely resolution and smooth transitions to business-as-usual (BAU)
Bridge the Gap: Act as the critical liaison, translating complex business needs into precise technical specifications. You will champion proposed system changes within the support team, ensuring they understand the benefits and can effectively communicate new features or workarounds to users
Validate & Deploy: Plan and execute User Acceptance Testing (UAT) for new features or fixes, ensuring solutions meet business requirements and are stable before they hit the store floor
Diagnose and Deliver: Apply strong systems analysis skills to deep-dive into root causes, creating robust documentation (use cases, acceptance criteria) to validate and deploy reliable solutions
Ensure Operational Resilience: Guarantee system stability by managing infrastructure maintenance, enforcing IT governance, and ensuring robust problem management for critical incidents
Hands-On & High-Impact: Utilize your technical acumen to perform hands-on tasks (like staging devices and building servers) and be a reliable member of the on-call roster, delivering results under pressure

What we offer

A commitment to flexibility through a hybrid working model which combines time spent at a support office or hub and time working from home
High-impact role supporting our teams who enrich our communities
A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network
A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app
A progressive and competitive leave policy that gives you more space for what matters to you
Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work

Fulltime

Service Operations Specialist

Responsible to secure the service execution is done at the right time, with righ...

Location

Mexico , Mexico City

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Advanced MS Excel software knowledge
Good analytical and follow up skills
Ability to understand, process and summarize large amounts of data in a simple way
Relevant experience in transportation and Services sourcing and operations
General knowledge of supply chains and logistics demands and processes
Experience dealing with external business partners
Previous involvement in warehousing a plus
Ability to work independently and in a team environment
Know, understand, and integrate the eight IKEA Key Values in my interaction with the store and service office teams as well as other stakeholders

Job Responsibility

Run daily reports for internal or external use
Answer to client requests with a sense of urgency
Oversee all field operations when needed
Daily follow up with vendors of service orders (parcel, truck, assembly, returns, additional services, B2B, time slots) to ensure the fulfilment of the services
Daily follow up on special orders and work closely with internal areas of B2B and planning hub to ensure the proper fulfilment of the services
Optimise processes to ensure continuous improvements on the services
Schedule monthly meetings with TSP to provide feedback
Work closely with the IKEA store CR team, MCDC Outbound team and Customer Contact Centre to provide solutions and promote a work team environment focus on customer experience

Fulltime

Operations Specialist

The Operations Specialist will be responsible for managing key operational funct...

Location

United Kingdom , Gretna

Salary:

Not provided

Tommy Hilfiger

Expiration Date

Until further notice

Requirements

Proven experience in retail operations, stockroom management, cashier roles, or similar positions.
Strong organizational skills and attention to detail.
Ability to work efficiently in a fast-paced environment, meeting deadlines while maintaining high standards.
Strong communication skills and a collaborative attitude toward teamwork.
Knowledge of POS systems and cash handling procedures (if applying for a cashier role).
Ability to handle product management and ensure quality standards are met (if applying for a stockroom role).
Flexibility to adapt to both stockroom and cashier duties as required.
Problem-solving skills with the ability to adapt to changing priorities.

Job Responsibility

Customer Service (Cashier Focus): Efficiently process customer transactions, handle cash, card payments, and returns, ensuring a seamless and positive checkout experience.
Product Availability: Ensure the sales floor is fully stocked with products, maintaining high levels of availability for customers and promoting a premium shopping experience.
Store Presentation: Ensure that all areas of the store, including cashier and stockroom spaces, are clean, organized, and visually appealing, aligning with the brand’s standards.
Loss Prevention: Support loss prevention efforts by adhering to protocols and safeguarding against stock loss during transactions and in the stockroom.
Product Handling: Maintain a strong understanding of the store's product offerings, ensuring items are stored or presented appropriately, whether in the stockroom or on the sales floor.
Stock Replenishment: Ensure stock is regularly replenished to meet customer demand and maintain a fully stocked sales floor, whether handling the restocking process or providing support at checkout.
SKU Accuracy: Maintain accuracy in product identification, including stockroom entries and at the POS system to ensure no discrepancies.
Product Care: Handle products with care to ensure they remain in pristine condition, reflecting the quality and luxury standards of the brand.
Inventory Control & Management (Stockroom Focus): Manage inventory levels, conduct regular stock audits, and ensure all stock is accurately recorded and stored.
Goods Receipt (Stockroom Focus): Efficiently process incoming goods, ensuring quick turnaround times and proper storage of items.

Parttime

Operations Specialist

The Operations Specialist will be responsible for managing key operational funct...

Location

United Kingdom , Gretna

Salary:

Not provided

Calvin Klein

Expiration Date

Until further notice

Requirements

Proven experience in retail operations, stockroom management, cashier roles, or similar positions
Strong organizational skills and attention to detail
Ability to work efficiently in a fast-paced environment, meeting deadlines while maintaining high standards
Strong communication skills and a collaborative attitude toward teamwork
Knowledge of POS systems and cash handling procedures (if applying for a cashier role)
Ability to handle product management and ensure quality standards are met (if applying for a stockroom role)
Flexibility to adapt to both stockroom and cashier duties as required
Problem-solving skills with the ability to adapt to changing priorities

Job Responsibility

Customer Service (Cashier Focus): Efficiently process customer transactions, handle cash, card payments, and returns, ensuring a seamless and positive checkout experience. Handles customer complaints professionally with a positive resolution for the business and customer.
Product Availability: Ensure the sales floor is fully stocked with products, maintaining high levels of availability for customers and promoting a premium shopping experience.
Store Presentation: Ensure that all areas of the store, including cashier and stockroom spaces, are clean, organized, and visually appealing, aligning with the brand’s standards.
Loss Prevention: Support loss prevention efforts by adhering to protocols and safeguarding against stock loss during transactions and in the stockroom.
Product Handling: Maintain a strong understanding of the store's product offerings, ensuring items are stored or presented appropriately, whether in the stockroom or on the sales floor.
Stock Replenishment: Ensure stock is regularly replenished to meet customer demand and maintain a fully stocked sales floor, whether handling the restocking process or providing support at checkout.
SKU Accuracy: Maintain accuracy in product identification, including stockroom entries and at the POS system to ensure no discrepancies.
Product Care: Handle products with care to ensure they remain in pristine condition, reflecting the quality and luxury standards of the brand.
Inventory Control & Management (Stockroom Focus): Manage inventory levels, conduct regular stock audits, and ensure all stock is accurately recorded and stored.
Goods Receipt (Stockroom Focus): Efficiently process incoming goods, ensuring quick turnaround times and proper storage of items.

Parttime

Operations Specialist

We are looking for a detail-oriented Operations Specialist to join our team on a...

Location

United States , New York

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in operations, preferably within retail or related industries
Familiarity with call center metrics and customer service standards
Knowledge of consumer banking, lending, and credit card industry practices
Strong analytical skills for criticality analysis and problem-solving
Ability to manage multiple tasks simultaneously and prioritize effectively
Excellent communication skills to collaborate across teams and with external partners
Proficiency in monitoring KPIs and reporting operational insights
High level of attention to detail with a commitment to delivering quality results

Job Responsibility

Provide proactive support to management across diverse projects and activities
Oversee omnichannel operations by managing daily pending orders, assisting stores with inquiries, and maintaining communication with fulfillment centers
Collaborate with the warehouse team regularly to address inventory needs and operational challenges
Submit chargebacks and monitor fraud-related KPIs to uphold security standards
Approve custom leisurewear texts and ensure packaging stock is adequately maintained through inventory monitoring and ordering
Track and address online order rejections to improve customer satisfaction
Partner with the Client Service team to provide actionable feedback and resolve issues with the third-party logistics supplier
Facilitate cross-functional collaboration by effectively working with multiple teams and departments
Attend and follow up on weekly meetings to ensure progress on key initiatives
Maintain a high level of attention to detail and prioritize tasks effectively while managing time efficiently

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

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Store Operations Specialist - Customer Experience

Job Responsibility

Requirements

What we offer

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