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Store Operations Manager

whsmithplc.co.uk Logo

WHSmith

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Location:
United Kingdom , Horley

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Store Operations Manager – WHSmith. You will hold a pivotal role in driving operational excellence, leading your teams performance and creating an exceptional customer experience. You are responsible for the day today running of the store to support the Multi-Site Store Manager to deliver the business trading plan.

Job Responsibility:

  • Drive operational excellence
  • Lead team performance
  • Create an exceptional customer experience
  • Responsible for day-to-day running of the store
  • Support Multi-Site Store Manager to deliver business trading plan
  • Drive a culture of commercial excellence to maximise sales and adapt to trends
  • Collaborate with commercial teams to shape sales strategies
  • Harness potential of InMotion format
  • Own and shape customer selling strategy
  • Ensure safe and legal compliance
  • Monitor operational targets and service level agreements with partners
  • Manage costs efficiently and stay within budget
  • Update leaders on operational performance
  • Drive consistent performance across all stores
  • Analyse data to identify actions
  • Influence others for customer benefit and profitability
  • Empower team for data-driven decision-making
  • Role model world-class customer journey
  • Support innovation by sharing ideas and feedback
  • Build and maintain strong relationships with landlords
  • Lead stores in hosting investor visits
  • Cultivate relationships with local communities
  • Tailor approach to meet unique needs of each customer

Requirements:

  • 5 years continuous references (employment or education) without gaps
  • Criminal Records Bureau Check
  • Photographic ID (passport or UK Driving Licence)
  • Ability to shape and influence People Strategy
  • Experience in driving operational excellence and commercial performance
  • Experience in leading and coaching teams
  • Experience in managing budgets and costs
  • Experience in ensuring safe and legal compliance
  • Experience in building relationships with landlords and partners
  • Deep understanding of market and customer needs
  • Ability to analyse data and communicate plans clearly
  • Credible and impactful when influencing others
  • Obsessed with customer experience
  • Ability to host investor visits and cultivate community relationships
What we offer:
  • Pension scheme
  • Holidays (Management - 33 days including bank holidays)
  • Employee discounts (up to 50%)
  • Range of deals from retail partners
  • Employee Assistance Programme (support for physical, mental, or financial wellbeing)

Additional Information:

Job Posted:
January 07, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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