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Rowan Logo Rowan · Sales

Store Manager

United States, Salem 65000.00 - 75000.00 USD / Year · Job Posted February 10, 2026
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Job Description

The Studio Manager oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The ideal Studio Manager candidate will be a strong leader with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage a team effectively.

Job Responsibility

  • Create a warm, welcoming, celebratory atmosphere, greet and engage with customers
  • Help customers and their friends and family choose and style their ears with Rowan jewelry
  • Handle customer inquiries, concerns, and complaints with professionalism and a focus on customer satisfaction
  • Maintain a clean, welcoming, and safe studio environment at all times
  • Engage with the local community to drive brand awareness, traffic and appointments
  • Lead, coach, and develop a team of studio staff, including Nurse Piercers and Sales Associates
  • Accountable for meeting Studio targets and overall performance, driving revenue growth and creating a performance-oriented culture
  • Foster a positive and inclusive team culture that reflects Rowan’s values and mission
  • Schedule staff within labor allocations to ensure optimal coverage while achieving payroll plans and audit for payroll accuracy
  • Manage time-off requests, and handle any staffing issues as they arise
  • Recruit for open studio positions
  • Oversee all aspects inventory management, prioritizing Studio compliance to policies and standard operating procedures
  • Meet or exceed individual and Studio sales targets and performance metrics
  • Drive sales and profitability by meeting or exceeding targets through optimized appointments, inventory sell-through, and ensuring proper daily team coverage
  • Ensure all visual merchandising standards are met and that product presentation, displays and fixtures are reflective of brand guidelines and standards
  • Ensure compliance with all health and safety regulations, particularly regarding ear piercing procedures
  • Ensure the studio and selling floor are neat, clean, organized, and reflects the brand image at all times
  • Train and onboard new staff members
  • Leverage coaching and feedback to continually develop a diverse Studio team
  • Provide ongoing training and development opportunities to staff to enhance their skills and knowledge
  • Prepare and submit reports on studio performance, including sales, customer feedback, and operational opportunities
  • Ensure studio budgets, track expenses, and financial targets are met
  • Coordinate with corporate teams on marketing initiatives, product launches, and other company-wide activities

Requirements

  • Proven experience in a retail management role for 3-5 years, preferably in a similar service-oriented environment
  • Proven strong leadership skills with the ability to inspire, motivate and develop a team
  • Customer-obsessed, you love being on a selling floor with your team leading by example and delivering exceptional, memorable customer experiences
  • Proven track record of driving sales and optimizing store profitability
  • Excellent customer service skills with a passion for creating memorable experiences
  • Ability to work a flexible schedule, including weekends and holidays
  • Thrives in a fast-paced environment, able to adapt to multiple priorities while ensuring daily expected standards and financial goals are met
  • Comfortable using technology, software systems and POS
  • Deep understanding of retail operations, including inventory management and visual merchandising
  • Strong organizational and multitasking abilities
  • Excellent verbal and written communication skills
  • Proficient working in Google Suite (Calendar, Gmail, Sheets, and Documents)
  • Analytical skills, including basic retail math, calculating inventory on-hands, tracking sales
  • The ability to lift up to 25 pounds is required
  • Standing for a full 8-hour shift is a regular part of this role

Nice to have

  • Jewelry experience a plus
  • Knowledge of health and safety regulations, particularly related to piercing, is a plus

What we offer

  • Paid accrued Vacation and Sick Time for full-time employees
  • Medical/Dental/Vision Health Plans for full time employees
  • Employee Assistance Program (EAP) Resources
  • 401k and Roth IRA Plans
  • Generous employee discounts on our amazing products and services
  • Team Member Referral Bonus plan for Studio positions
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