Store Manager

• Driving outstanding sales results through effective sales techniques
• Building the team
• Building customer loyalty through world class customer service
• Leading execution of company standards
• Promoting a safe and productive work environment
• Uphold and promote a safe and productive work environment by following and enforcing all policies and procedures
• Observe and learn how to build the store team through hiring/staffing decisions, Team Member retention, manage the schedule and payroll management, Team Member training and development, succession planning, and Team Member performance reviews and counseling
• Drive sales and profit through driving top line sales, creating and modeling behaviors to support a culture of selling, executing merchandising initiatives, expense control, profit/loss management, as well as protecting company assets and reducing shrink
• Grow the grooming business and ensure all pets in our care are cared for and safe at all times
• Generating brand awareness through local marketing events in the store or in the community including Pet Adoption, community fairs or parades
• Learn how to Lead execution of Petsense standards through store presentation standards/processes, inventory management, freight movement, pricing/promotional activities, loss prevention, procedural audit compliance, as well as planning and delegation of daily tasks
• Handle and resolve customer complaints/issues and ensure the customer has a positive shopping experience
• Perform opening and closing procedures
• Transport and make deposits to the bank or coordinate with armored car service
• Operate cash register/computer
• Supervise cash handling procedures
• Ensure cash drawers and vault is reconciled accurately daily

• Minimum of two years retail leadership experience is required
• Profit/Loss, scheduling, shrink control, payroll management, staffing, hiring, supervising, and counseling experience is preferred
• Must be 18 years of age or older and possess a valid driver's license
• High School diploma or the equivalent is required
• Ability to read, write and count accurately
• Ability to communicate effectively with customers and Team Members
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
• Time and stress management
• Basic computer skills and math aptitude
• Ability to perform and execute principal responsibilities of Team Members
• Must be comfortable working with small animals including snakes, spiders, crickets, hamsters, amphibians etc.

Profit/Loss, scheduling, shrink control, payroll management, staffing, hiring, supervising, and counseling experience is preferred

• Medical, dental, and vision coverage
• Company-paid life and disability insurance
• Paid parental leave
• Tuition reimbursement
• Family planning resources such as adoption and surrogacy assistance