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Store Manager

United Kingdom, Swindon Employment contract 30000.00 - 34000.00 GBP / Year · Job Posted February 06, 2026
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Job Description

Retail Store Manager position at Jollyes Pets in Swindon, responsible for managing daily store operations, team leadership, and delivering excellent customer service in a pet retail environment.

Job Responsibility

  • Managing daily operations of the store including team management, store standards, stock management
  • Delivering excellent customer service to pet parents
  • Leading by example creating excellent culture and working environment
  • Managing KPIs around people, store standards, customer service standards and financial performance
  • Ensuring highest standards of pet care and welfare of pets
  • Responsible for recruiting, motivating, training and developing team
  • Ensuring clear communication of key business updates and individual and team objectives

Requirements

  • A passion for pets and people
  • Previous retail store management experience with a hands-on approach
  • Sound decision maker able to communicate objectives effectively
  • Able to build high performing and highly engaged teams
  • Proven track record in developing business performance and exceeding KPIs
  • Commercially aware, able to manage P&L with proactive approach
  • Own transport with UK driving licence

What we offer

  • Annual bonus potential of £2-10k p.a.
  • Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts
  • Retail Trust Membership: Counselling, wellbeing, and financial support
  • Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services
  • Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support
  • Workplace Pension: Legal & General scheme (EE 3%, ER 5%)
  • Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options
  • Enhanced Family Leave: Maternity and paternity packages above statutory levels
  • Recognition & Rewards: Top Dog Award with extra day off and perks
  • Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership
  • Learning & Development: Ongoing training for career growth
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