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Join the DEBRA Retail Team: Make a Difference, Every Day! DEBRA is the national charity supporting individuals and families affected by Epidermolysis Bullosa (EB) – a painful genetic skin condition. Our mission is to provide lifelong care and fund research to find a cure. Every item sold in our shops helps us get closer to that goal. Our values – Respect, Passion, Care, and Inclusivity – are at the heart of everything we do.
Job Responsibility:
Leading, motivating, and developing a team of staff and volunteers
Delivering exceptional customer service and creating a welcoming shop environment
Managing stock generation, rotation, pricing, and merchandising
Designing creative and eye-catching window and in-store displays
Ensuring compliance with Gift Aid procedures and policies, recognising its high value and risk to the charity
Maintaining accurate records and ensuring all retail operations comply with internal policies and external regulations
Supporting recruitment, training, and retention of volunteers
Handling donations, including lifting and manual handling of stock
Using internal systems and digital platforms confidently for reporting and communication
Ensuring health & safety, safeguarding, and data protection standards are upheld at all times
Requirements:
Proven retail management experience (charity retail experience is a plus)
Strong leadership and organisational skills
Excellent communication and interpersonal abilities
A proactive, hands-on approach with a positive attitude
Confidence in using IT systems and managing retail administration
A commitment to DEBRA’s mission and values
Nice to have:
charity retail experience
What we offer:
Auto-enrolment pension with DEBRA contribution
Life Assurance Scheme
Employee Assistance Programme (24/7 support for staff and families)
Generous training budget and career progression opportunities
20 days annual leave + bank holidays (increasing with service)
Long service awards and increased holiday entitlement