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As the Store Manager, you prioritize exceptional customer experience while also keeping the store’s engine running. You drive efficient store operations and will be enthusiastic and effective in supporting a high-performing and engaged store team. You actively partner across other stores and other departments to collaborate on solutions-oriented problem solving, to implement improvements, and position our retail team for success. You are an ambassador of Rothy’s mission and core values and represent this in the lived experience of our customers, employees, and communities. You are responsible for the success and impact of your store.
Job Responsibility:
Effectively communicate Rothy’s brand story, values, and mission to customers and team members
Share expert brand and product knowledge to allow customers to personally experience our style, look, and quality of our shoes
Build and maintain community through in store activations/events
Take part in planning and execution of 2 activations per month to drive brand awareness and incremental volume opportunities
Collaborate with the Regional Director and proactively train the team on SOPs, store guidelines, and expectations
Deliver customer-oriented and product insights back to the Retail and HQ team
Report on sales, returns, and relevant store statistics with accuracy and in a timely manner
Hire, lead, develop and motivate an incredible team of store associates and management to deliver an excellent in-store experience for our customers
Coach for high performance and closely manage employee relations concerns with values-based leadership
Execute and continuously improve our operational processes and make sure your store hits or exceeds financial expectations
Responsible for daily staffing and payroll optimization, inventory management, and management of our internal systems to process orders and manage inventory effectively
Partner and communicate in decision making with visual business partners to drive brand standards and optimize sales opportunities
Requirements:
4-6 years of retail experience, preferably with a background in footwear/accessories
At least 2 years proven success in a management role responsible for leading a team and store in a fast paced setting
Extensive experience in store openings, training teams thoroughly, and leading by example
Availability to work full time, 5 days a week, including Fridays, weekends, evenings and holidays
Able to work on your feet up to 8 hours a day in a busy store environment
Able to bend and lift up to 25 pounds
18 years of age or older
Proficient with operations related technologies such as Shopify, Google Suite & Microsoft Office products
Nice to have:
Positive attitude and a relentless focus on making sure your customers and your team are having the best experience possible
Lead with kindness and love working with customers and internal team members alike
What we offer:
Medical, dental and vision insurance
4 weeks of paid time off plus paid holidays and paid wellbeing leave