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The Store Manager is responsible for leading their team on the sales floor, delivering a positive customer experience, meeting sales key performance indicators (KPIs), and merchandising the store to meet brand standards. Additionally, the Store Manager will be responsible for recruiting, onboarding, and developing their team.
Job Responsibility:
Oversees all sales and operational activities of the store to ensure weekly and monthly sales objectives are met
Recruits, onboards, and develops qualified talent
Coaches associates by providing clear, motivating and constructive performance feedback in a timely manner
Accurately staffs the store to consistently delivers an exceptional customer service experience
Provides recognition to associates for positive performance
Meets brand standards of presentation and operations
Continuously monitors the business by analyzing KPIs and implementing action plans accordingly
Responsible for maintaining accurate product inventory
Drives participation in assigned monthly training courses
Effectively manage all employee relation concerns, including time and attendance, unsatisfactory performance, and asset protection
Expertly guides customers in selecting frames and lenses that are best suited for their lifestyle, wardrobe and/or prescription
Ability to move boxes weighing up to 20 pounds around the store for various needs
Must be able to remain in a stationary position for duration of shift
Additional responsibilities as needed
Requirements:
High School Diploma or equivalent
Retail management experience, preferably within a luxury selling environment
Strong oral and written communication skills
Financial acumen
Strong interpersonal skills
Flexibility to work non-traditional hours including evenings and weekends
Nice to have:
Retail management experience within a luxury selling environment
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