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Following exciting recent growth, Jollyes is looking for a talented individual to be the Store Manager in our Bedford, store. This is a fantastic opportunity to join a company voted by Retail Week as 'Best Retailer 2024' (<£250m t/o) and included in the Sunday Times 'Best Places to Work' list.
Job Responsibility
Managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents
Reporting to your Regional Manager you will lead by example creating an excellent culture and working environment for your team
Have full responsibility for all aspects of running a successful store, managing KPIs around people, store standards, customer service standards and financial performance
Ensure you and your team are delivering the highest standards of pet care and ensure that the welfare of pets is a top priority
Exceptional customer service by providing a great shopping experience for customers
Responsible for recruiting, motivating, training and developing your team
Ensuring clear communication of key business updates and individual and team objectives
Requirements
A passion for pets and people
Previous retail store management experience
A sound decision maker, able to communicate objectives effectively and build high performing and highly engaged teams
Able to demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance
Commercially aware, able to manage your P&L and have a proactive approach
Own transport with a UK driving licence
What we offer
Competitive salary of £30,000 - £34,000 p.a., plus annual bonus potential of up to £5k p.a.
Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts
Retail Trust Membership: Counselling, wellbeing, and financial support
Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services
Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support
Workplace Pension: Legal & General scheme (EE 3%, ER 5%)
Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options
Enhanced Family Leave: Maternity and paternity packages above statutory levels
Recognition & Rewards: Top Dog Award with extra day off and perks
Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership
Learning & Development: Ongoing training for career growth