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Store Manager

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360 Resourcing Solutions

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Location:
United Kingdom , Newcastle upon Tyne

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Category:
-

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Contract Type:
Employment contract

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Salary:

30000.00 - 34000.00 GBP / Year
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Job Description:

Retail Store Manager position at Jollyes Pets in Newcastle. Fantastic opportunity to join an award-winning company voted 'Best Retailer 2024' by Retail Week and included in Sunday Times 'Best Places to Work' list. Full time, permanent position - 40 hours per week working 5 days out of 7.

Job Responsibility:

  • Managing the daily operations of the store
  • Team management, store standards, stock management
  • Delivering excellent customer service to pet parents
  • Leading by example creating an excellent culture and working environment
  • Full responsibility for all aspects of running a successful store
  • Managing KPIs around people, store standards, customer service standards and financial performance
  • Maximising both turnover and gross margin along with control of costs
  • Ensuring highest standards of pet care and welfare of pets
  • Promoting responsible pet ownership
  • Providing exceptional customer service and great shopping experience
  • Recruiting, motivating, training and developing team
  • Reviewing and managing performance
  • Promoting Jollyes as an employer of choice
  • Ensuring clear communication of key business updates and objectives

Requirements:

  • A passion for pets and people
  • Previous retail store management experience with a hands-on approach
  • Sound decision maker able to communicate objectives effectively
  • Able to build high performing and highly engaged teams
  • Proven track record in developing business performance and exceeding KPIs
  • Commercially aware, able to manage P&L with a proactive approach
What we offer:
  • Annual bonus potential of £2-10k p.a.
  • Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts
  • Retail Trust Membership: Counselling, wellbeing, and financial support
  • Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services
  • Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support
  • Workplace Pension: Legal & General scheme (EE 3%, ER 5%)
  • Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options
  • Enhanced Family Leave: Maternity and paternity packages above statutory levels
  • Recognition & Rewards: Top Dog Award with extra day off and perks
  • Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership
  • Learning & Development: Ongoing training for career growth

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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