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At Skin Laundry, the store manager is a leader who understands the business and culture of our brand; is goal oriented and well organized. With effective communication, both written and verbal, they ensure compliance in all areas of customer service, store operations, outreach efforts and profitability of their clinics. They will train, challenge, motivate, encourage, and provide constructive guidance to the team related to all areas of effective operations of the business.
Job Responsibility:
Develop and motivate a magnetic team
Coach and give feedback as necessary for all team members
Lead your team to deliver excellent customer experience and meet service and retail sales targets
Organize regular meetings with management to discuss business updates, issues and opportunities
Evaluate employee performance and develop individual career development plans
Ensure all store operations are consistent and flawless, HR and standards are practiced and upheld
Develop monthly, weekly and daily action plans for clinics to achieve revenue targets
Effectively manage all stock inventory and forecasting for service and retail
Address customer issues and queries in an accurate and timely manner
Evaluate existing business procedures and recommend improvements
Customize local clinic marketing and outreach plans
Collaborate with other departments such as Marketing to build brand awareness, drive sales and traffic
Analyze and achieve budgets and expenses on P&L to find opportunities for cost-effectiveness and profitability
Requirements:
3-5 years of supervisory or management experience in a retail environment
Good Foundations with a proficiency of Retail Math, MS Office Suite, and Outlook
Strength in business strategist, seamlessly maneuver through day-to-day tactics and exhibit exceptional customer service and outreach
Strength in Lead and mentor others
Driven, self-motivated, and hold yourself and others to exceptional standards
Strong influencer, possessing verbal and written communication skills
Enjoy collaborating with others and thrive in a team environment
Nice to have:
experience in beauty industry is a preferred but not necessary