Store Manager

• Lead a diverse international team, shaping both the culture and performance of your store
• deliver experiences that guests remember long after their time on board ends
• work closely with cruise line partners, premium brand partners and onboard stakeholders to ensure standards, service and commercial performance align seamlessly
• balance strong operational discipline with relationship-building, adaptability and commercial judgement across multiple partners and expectations
• engage guests who are relaxed, curious and ready to enjoy their time onboard
• create a vibrant and energising retail atmosphere where storytelling, service and connection drive both experience and performance
• set the tone for your team, creating a culture where expectations are clear, feedback is constructive and success is shared
• build an environment where people feel motivated to perform and guests feel genuinely welcomed through coaching, communication and strong commercial focus
• guide your team through busy retail periods
• collaborate with onboard partners
• deliver guest events that bring brands to life
• balance detail with big-picture thinking, combining operational excellence with authentic leadership

• Previous retail/sales leadership experience with accountability of whole store management or managing within a complex matrixed, multi brand environment is essential
• international or cruise experience is welcomed but not required
• experience leading retail teams/whole stores, where performance is built through trust, clarity and high standards
• experience in environments involving pace, multiple priorities and collaboration across different stakeholders or brand environments
• comfortable balancing commercial goals with exceptional service delivery
• track record of building strong sales cultures, balancing commercial ambition with genuine coaching and development
• commercially astute, with experience driving results through strong operational discipline, attention to detail and an uncompromising focus on guest experience
• comfortable making decisions in dynamic environments
• combines sound judgement with adaptability and resilience
• motivated by creating something bigger than oneself
• experience with multi departments is vital

international or cruise experience

• All onboard living expenses covered
• opportunity to save all your wages
• all costs and support to get necessary visas and documents to allow you to work onboard
• support and development opportunities to grow your career
• accommodation and meals covered
• opportunity to travel the world