Store Manager Job at Petsense (Hays)

Job Description

The Manager in Training is responsible for learning the duties of the Store Manager position and developing skills required for a Store Manager role. Primary responsibilities include driving outstanding sales results through effective sales techniques, building the team, building customer loyalty through world class customer service, and leading execution of company standards.

Job Responsibility

Drive outstanding sales results through effective sales techniques
Build the team through hiring/staffing decisions, Team Member retention, manage the schedule and payroll management, Team Member training and development, succession planning, and Team Member performance reviews and counseling
Build customer loyalty through world class customer service
Lead execution of company standards
Uphold and promote a safe and productive work environment
Support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
Drive sales and profit through driving top line sales, creating and modeling behaviors to support a culture of selling, executing merchandising initiatives, expense control, profit/loss management, protecting company assets and reducing shrink
Grow the grooming business and ensure all pets in our care are cared for and safe at all times
Generating brand awareness through local marketing events
Handle and resolve customer complaints/issues
Perform opening and closing procedures
Transport and make deposits to the bank or coordinate with armored car service
Operate cash register/computer
Supervise cash handling procedures
Work with small animals including snakes, spiders, crickets, hamsters, amphibians etc.
Ensure cash drawers and vault is reconciled accurately daily
Maintain regular and predictable attendance
Work scheduled shifts and be able to work varied hours, days, nights, weekends as dictated by business needs
Train on daily, weekly, and monthly processing of required paperwork
Train to do periodic sales forecasting, payroll analysis and budget review
Train on documentation of team member evaluations and corrective action
Train on managing periodic price changes
Train to be responsible for budgeting and sales forecasting
Learn how to be responsible for auditing store processes
Learn how to care for animals in our store during services, adoption or animals for sale
Understand the process and policies around live animals

Requirements

Minimum of two years retail leadership experience
Must be 18 years of age or older and possess a valid driver's license
High School diploma or the equivalent
Ability to read, write and count accurately
Profit/Loss, scheduling, shrink control, payroll management, staffing, hiring, supervising, and counseling experience (preferred)

Nice to have

Ability to communicate effectively with customers and Team Members
Ability to read, write, and count accurately
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
Time and stress management
Basic computer skills and math aptitude
Ability to perform and execute principal responsibilities of Team Members

What we offer

Medical
Dental
Vision
Company-paid life and disability insurance
Paid parental leave
Tuition reimbursement
Family planning resources such as adoption and surrogacy assistance

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