Store Manager Job at Chico's FAS, Inc. (Seal Beach)

Job Description

Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality. The Store Manager is primarily responsible for promoting a customer and product-focused sales culture where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

Job Responsibility

Analyzes sales reports and KPIs to determine the needs of the business
executes in store business and sales strategies
Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards
Controls payroll and supply budget
Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy documents, and merchandise flow processes
Oversees all financial activities in accordance with policy, including cash handling and reporting, price changes, and merchandise handling
trains and coaches associates to ensure all register transactions are completed accurately and in accordance with policy
Ensures compliance with all applicable laws, loss prevention policies, operating procedures and controls
conducts associate training to reinforce proper controls
Administers all operational process including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories
Ensures visual presentation, organization, and facility maintenance are representative of the Brand
Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals
Trains and develops store management team on business acumen to drive overall performance
Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store
Trains, coaches and assists with locate fulfillment and selling
Motivates and inspires store team, developing a shared vision while modeling core values
Promotes an inclusive, collaborative approach to problem solving
Communicates with and coaches store teams and acts as liaison to field leadership and cross functional business partnerships to effectively lead positive change
Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set
Values individuality and the diverse talents of their team. Leads the team by communicating expectations, providing guidance, delivering feedback, and empowering the team to be their best
Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience
Ensures prompt resolution of customer concerns
Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations
Ensures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up
Attracts, recruits, hires and retains a high performing team
Focuses on developing talent by conducting ongoing talent development discussions
Recommends changes of status of associates, including promotions, demotions, and terminations
Interprets Key Performance Indicator reports and delivers coaching as needed
Supports, implements, and provides follow-up for all training programs, seminars, etc
Assesses and coaches Store Team on performance and provides performance evaluations
In partnership with the DSM, resolves all human resources issues in a timely and effective manner
Drives associate and team engagement by recognizing and rewarding employees for outstanding performance
Ensures that Store Management team adheres to all employment practices and policies

Requirements

High School diploma or equivalent
3+ years of retail management experience required
Must be 18 years of age or older
Excellent communication, verbal, and written skills
Proven excellent customer service skills with statistical track record in all areas of sales and leadership
Able to learn or adapt to technology provided by the company
Strong organizational skills and ability to multi-task in a fast-paced environment
Established history in recruiting and retaining a quality sales and support staff
General knowledge of apparel products (i.e., fit and fabric)
Excellent leadership qualities, training and team building skills
Knowledge of administrative aspects of store operations
Able to communicate with customers and staff
Solid evidence of community outreach and involvement. Understands the value in supporting the community
Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required
Constant Walking/Standing- 67-100% of 8-hour shift
Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
Frequent Climbing- 34%-66% of 8-hour shift

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