Store Manager

• Hire, supervision, training, and development of a high performing team
• Management and monitoring of schedules to maximize performance and profitability
• Train team on products and brand knowledge
• Supports team to achieve individual and team sales targets
• Monitors and optimizes the Key Performance Indicators of the store and team (Conversion rate, Units Per Transaction, Average Transaction Value, etc.)
• Provides daily reports to the Retail Manager and HQ
• Works closely with merchandising team by communicating and providing feedback and better knowledge of the customers
• Sees business opportunity and possible challenges to help initiate changes and improve the business
• Source new clients (stylists, agents, prospects)
• Foster long-term relationships with existing clients
• send thank you cards, follow-ups, and host one-to-one experiences
• Be the ambassador of the stylist program for your store
• Submit in-store events proposal to the marketing team monthly (events hosted by clients, stylists, others)
• Welcomes customers according to AMI values: being friendly, smiling, and always in a good mood
• Understands customer needs and proposes a relevant selection of products while encouraging cross selling
• Drives the team to fully embrace a customer loyalty culture of building strong and long-term relationships with clients
• Introduces new customers to the brand
• Participates in the reception of merchandise and ensures supply needs
• Ensures that the store is well maintained: presentation of products, cleanliness, maintenance of the premises
• Follows-up & manages inventory (rotating inventories, management of cash register and stock levels and stock errors, etc.)
• Actively participates in the Visual Merchandising of the store, proposes options during rotations

• At least 5+ years of experience in retail management
• Experience in luxury sales and/or designer clothing
• Familiar with sales techniques
• Smiling, dynamic, involved, and excellent interpersonal skills
• Team player with a strong sense of team leadership to deliver results beyond expectations
• Mastering customer service skills and demonstrating ability to foster a customer-service spirit
• Strong interest and a good understanding of fashion, a strong familiarity with the luxury market and its trends

A second language would be appreciated

• Join a fast-growing and caring fashion house
• Have a rewarding experience in a brand that promotes "Friendly Luxury"
• Join a stimulating and passionate team