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Charles Tyrwhitt Logo Charles Tyrwhitt · -

Store Manager

United Kingdom, Solihull Employment contract · Job Posted June 15, 2026
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Job Description

We’re on the lookout for a Store Manager to join the team in our Solihull store, to lead and develop the team to drive sales, deliver exceptional customer service, maximise commercial performance, and oversee daily operations.

Job Responsibility

  • Leading, motivating, and coaching the store team to reach and exceed the store's goals which include sales targets, KPIs and compliance using our training tools
  • Ensuring CT’s exceptional customer service and product knowledge
  • Recruiting, nurturing and retaining the best talent for CT and your store
  • Promoting the CT culture with your team using our brand values to create a great atmosphere for your team and customers
  • Identifying sales opportunities and generating corporate activity and new business
  • Building strong relationships with your peers and Head Office departments to effectively handle all matters that concern the store and team including stock control, payroll/budgeting, layout, promotions, staff development and employee relations
  • Making commercial decisions to support the store, in particularly for VM
  • Being the leader of the store team managing the daily running of the store, championing colleague engagement and complying with company policy procedures, company compliance, cost and security processes

Requirements

  • Proven experience as a Store Manager with the ability to lead, coach, and inspire a high-performing team to achieve strong results
  • Excellent customer service and relationship-building skills with customers and stakeholders
  • Highly commercial with strong analytical skills
  • Strong planning and organisational abilities, maintaining a clear long-term vision
  • Highly commercial mindset with strong analytical, oral, and written communication skills
  • Stock management and loss prevention experience
  • Knowledge of understanding systems with a good understanding of Microsoft Office
  • Strong relationship building skills and stakeholder/customer management

What we offer

  • Excellent bonus scheme - bonuses are paid quarterly when your store hits target
  • Uniform – retail colleagues are entitled to a uniform allowance which is refreshed every 6 months
  • Cycle to work scheme
  • Relocation packages to support career development
  • Season ticket loans to those based in London stores
  • Fun fund for parties, treats, social activities and team building events
  • Tyrwhitt Academy for professional development
  • Apprenticeship level qualifications open to store colleagues
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