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As the Store Manager you will build and retain a high performing team, create a consistent environment of world class customer service, and exceed sales plan. You are a dynamic, attentive, and inspiring leader who has mastered relationship building with team members and customers alike, acting as a mentor, leader, and coach. You will build a climate of high performance and five-star customer service by maximizing the performance and productivity of a team of motivated, friendly, enthusiastic, and engaged team members.
Job Responsibility:
Leads and models a customer first culture across all roles
Holds the leadership team accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience
Providing ongoing coaching and training to enhance individual selling skills, behaviors, and processes
Responsible for the store payroll and ensure it does not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals
Leads the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership, for front of house and alterations combined
Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise
Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs
Monitors individual team member performance and developing action plans for improvement through weekly performance discussions using customer reviews and mystery shops
Builds a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days
Requirements:
High School Diploma or degree
Four years prior retail management experience in an apparel or specialty store environment
Prior experience with a computerized POS system
What we offer:
Generous Team Member Discount After First Pay Period
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