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Managing the store team, you will focus on driving sales and maximising store profitability, while providing industry leading service on the high street. You will continue to exceed your stores KPIs and maintain the company standards while following company guidelines. Most importantly you will represent JD Sports in the most professional manner.
Job Responsibility:
Customer Service: Maintain customer retention by providing best possible service
Deal with enquires and complaints and resolve issue/request
Drive consistency within your internal team to achieve the highest service levels
Have a strong understanding of the Mystery Shopper programme, Customer Satisfaction survey and Net Promoter Score (NPS)
Sales: Ensure that targets are achieved and, where possible, exceeded
Analyse Oracle reports to assist you in making key sales decisions
Manage in store devices in order to capitalise on a wider range of products
Confident use of the store’s dashboard to analyse Footfall, Average Transaction Value and € conversion, applying this to the store environment
Visual Merchandising: Follow a weekly brief, ensure that this is applied to your store and maintain high visual merchandising standards
Attract, engage and motivate customers into making purchases in store by using the latest visual techniques
Make sure that all new and advertised products are visible and in the correct locations
Ensure mannequins, displays and windows are updated in accordance with visual merchandising guidelines
Training & Development: Develop existing team members and encourage progression within the company
Hold regular training meetings within store, making sure the team around you are able to maintain the high standards required
Keep track of internal progression, ensuring all personnel complete the relevant E-Assessments
Management development should be prioritised by the use of the in-house Trainee Management Academy
Requirements:
Retail management experience would be advantageous
Excellent time management skills
Strong verbal and written communication skills
IT skills (Microsoft Outlook, Word and Excel)
What we offer:
Ability to work with market leading brands
Onboarding and training
Product and customer service training
Great atmosphere and a well-coordinated team
Development opportunities throughout the MIG Group