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As a leader at Coffi Lab you will contribute to our success through a pro-active and entrepreneurial management style working with and nurturing your team to deliver an exceptional experience for our customers. You will be a passionate ambassador for Coffi Lab, championing our values to create a warm, safe environment. You will have the knowledge and experience to drive financial targets and maintain all Coffi Lab standards.
Job Responsibility:
Successfully run a high volume & fast-paced store in line with Coffi Lab standards
Deliver outstanding customer service
Follow all operational processes and keep all relevant documentation up to date
Hire and onboard all new store employees into the business
Provide ongoing training & development to all team members using training materials provided
Ensure training is documented and kept on file
Lead by example and promote the business in accordance with all training provided
Show a clear understanding of your store budgets and strategically manage key financial metrics to ensure they are met
Maintain optimum stock levels in order to achieve gross margin targets and manage the ordering process
Plan rotas, schedule holidays and ensure they are correctly reflected on the system to support accurate reporting and payroll
Ensure all Health and Safety compliance is followed
Requirements:
Proven experience of leading, coaching and developing a team in a customer focused retail business
Be a Leader with a dependable and kind approach
Excellent communication skills
Effective problem solving and decision making skills
Ability to work under pressure, manage time effectively, prioritise tasks and delegate
Well organised and detail oriented with the ability to multi-task
Proficient in using software packages such as Microsoft, EPOS and PDQ
Strong verbal and written English language skills
What we offer:
Discount on Coffi Lab products
Free drinks whilst on shift
Overtime paid for every hour worked above contract hours
Support and training offered every step of the way
Development opportunities
Fun work environment with competition and incentives