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Lead the Solihull Experience Centre, a luxury retail store curating handpicked selection of the finest luxury lifestyle appliances. Deliver memorable demonstrations, bespoke consultations & exceptional customer service. Forge the link between dealers, consumers, and Miele by giving opportunities to close the sale either directly, or through partner network. Run immersive and exciting instore events bringing retail theatre alive for clientele and partners.
Job Responsibility:
Lead the team to deliver a best-in-class brand and sales experience to both consumers and partners
Take charge of the overall performance and profitability of the business operation
Ensure consistent alignment with the company culture, style and sophistication
Build relationships with clients and local partners ensuring a strong network of business development opportunities
Design and deliver engaging events for future customers
Deliver a sales, margin and P&L budget for the store
Be accountable for the way strategy is delivered and executed in store
Bring ideas and innovation to the way we operate
Drive sales, manage teams, and deliver an exceptional customer experience
Requirements:
Retail store management experience
Strong knowledge of premium and luxury brands, products, retail theatre and consultative selling
Understanding of the expectations and preferences of luxury clientele
Proven and capable people leader with a track record of motivating and developing employees, creating succession plans
Dedicated to providing impeccable service through team
Natural salesperson
Confident and capable when dealing with new and challenging situations
Ability to form relationships with local businesses and high net worth individuals
Previous experience in luxury retail
Proactive and adaptable to change
Excellent planning, organisation and time management skills