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The Manager in Training is responsible for learning the duties of the Store Manager position and developing skills required for a Store Manager role. Primary responsibilities include driving outstanding sales results through effective sales techniques, building the team, building customer loyalty through world class customer service, and leading execution of company standards. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors.
Job Responsibility:
Driving outstanding sales results through effective sales techniques
Building the team
Building customer loyalty through world class customer service
Leading execution of company standards
Promoting a safe and productive work environment for all Team Members, customers, and vendors
Uphold and promote a safe and productive work environment by following and enforcing all policies and procedures
Build the store team through hiring/staffing decisions, Team Member retention, manage the schedule and payroll management, Team Member training and development, succession planning, and Team Member performance reviews and counseling
Support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
Drive sales and profit through driving top line sales, creating and modeling behaviors to support a culture of selling, executing merchandising initiatives, expense control, profit/loss management, as well as protecting company assets and reducing shrink
Grow the grooming business and ensure all pets in our care are cared for and safe at all times
Generating brand awareness through local marketing events in the store or in the community including Pet Adoption, community fairs or parades
Lead execution of Petsense standards through store presentation standards/processes, inventory management, freight movement, pricing/promotional activities, loss prevention, procedural audit compliance, as well as planning and delegation of daily tasks
Handle and resolve customer complaints/issues and ensure the customer has a positive shopping experience
Perform opening and closing procedures
Transport and make deposits to the bank or coordinate with armored car service
Operate cash register/computer
Supervise cash handling procedures
Must be comfortable working with small animals including snakes, spiders, crickets, hamsters, amphibians etc. and uphold all safety policies and procedures are executed at all times for the safety of animals in our care
Ensure cash drawers and vault is reconciled accurately daily
Maintain regular and predictable attendance
Work scheduled shifts and be able to work varied hours, days, nights, weekends as dictated by business needs
Train on daily, weekly, and monthly processing of required paperwork including but not limited to invoices, schedules, product orders and returns, and POs reports
Train to do periodic sales forecasting, payroll analysis and budget review
Train on documentation of team member evaluations and corrective action
Train on managing periodic price changes
Train to be responsible for budgeting and sales forecasting
Learn how to be responsible for auditing store processes
Learn how to care for animals in our store during services, adoption or animals for sale
Understand the process and policies around live animals
Requirements:
Minimum of two years retail leadership experience is required
Profit/Loss, scheduling, shrink control, payroll management, staffing, hiring, supervising, and counseling experience is preferred
Must be 18 years of age or older and possess a valid driver’s license
High School diploma or the equivalent is required
Must be able to read, write and count accurately
Nice to have:
Ability to communicate effectively with customers and Team Members
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
Time and stress management
Basic computer skills and math aptitude
Ability to perform and execute principal responsibilities of Team Members
What we offer:
Company-paid life and disability insurance
Paid parental leave
Tuition reimbursement
Family planning resources such as adoption and surrogacy assistance