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Lead the Brent Cross Experience Centre, a luxury retail space showcasing Miele appliances. The role involves delivering memorable demonstrations, bespoke consultations, exceptional customer service, and hosting immersive in-store events. The manager is pivotal for business performance, brand representation, and developing relationships with clients and partners.
Job Responsibility:
Lead the team to deliver a best-in-class brand and sales experience
Take charge of the overall performance and profitability of the business operation
Ensure consistent alignment with company culture, style and sophistication
Build relationships with clients and local partners
Design and deliver engaging events for future customers
Deliver a sales, margin and P&L budget for the store
Be accountable for the delivery and execution of store strategy
Bring ideas and innovation to the way we operate
Drive sales, manage teams, and deliver an exceptional customer experience
Requirements:
Retail store management experience
Strong knowledge of premium and luxury brands, products, retail theatre and trends
Understanding of the expectations and preferences of luxury clientele
Proven and capable people leader with a track record of motivating and developing employees
Natural salesperson
Confident and capable when dealing with new and challenging situations
Ability to form relationships with local businesses and high net worth individuals
Previous experience in luxury retail
Proactive and adaptable to change
Excellent planning, organisation and time management skills