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At For Eyes, we are an optical retailer that offers high-quality brands and products with great pricing. We are as unique as our customers and patients. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. Our highly qualified associates are passionate about customer satisfaction. We proudly offer every For Eyes customer a perfect blend of expert eye care and affordable eyewear. When you join For Eyes, you are starting a career with endless possibilities for growth. We strive for continuous improvement and ways to collaborate to raise the potential of our company. Our commitment is to support and develop our people who have the desire, ambition, and potential to grow. For Eyes is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. The Store Manager delivers results that meet store business objectives along with flawless execution of the customer experience. Coaches and develops associates and management alike, and seamlessly links the doctor and retail functions together within a hosted environment.
Job Responsibility:
Conveys a commitment to providing unsurpassed Customer Service
Provides effective on-the-job training and guidance to team members making use of Company provided programs
Delivers clear, motivating and constructive feedback in a timely manner to all retail associates
Confronts problem performers directly and without delay
initiates appropriate disciplinary action when necessary and follows up to monitor progress
Conducts Meaningful Conversations during required times to elevate associate satisfaction, performance and results
Coach and train associates in technical dispensing techniques, sales, customer service, and bookkeeping functions
Continuously develop co-workers’ optical knowledge and skills
Drive profitable personal sales, modeling the way and fostering a retail selling culture
Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability
Strives to achieve 'Far Exceeds Expectations' on all targets set
Delivers the key performance indicators by inspiring associates to provide the customer experience that exceed their expectations
Executes and on-boards staffing to guidelines
Performs administrative duties to include payroll, inventory management, technical application and understanding
Completes and files in a timely manner all necessary store and customer paperwork being thorough and exact in detail
Leads Doctor of Optometry and Host business partnership and co-planning
Adheres to company policies and procedures regarding loss prevention
Prepares and executes physical inventory per company guidelines
Ensures all company approved safety programs are implemented and maintained consistently per standards, creating a safe working environment for all Associates/Customers
Lead positive attitude toward all company objectives and directives
demonstrate teamwork at all times
Requirements:
High School graduate or equivalent
3+ years as an optical associate or non-optical retail management
Comprehensive knowledge from operations, processes and business implications
Strong influencing and negotiating skills
Team building and management skills
Strong communicator and listener
Strong basic math skills (addition, subtraction, multiplication, division)
Sales skills
Familiarity with cash register, computers and calculators
Organization skills
Knowledge of current store merchandise
High level of business acumen
Nice to have:
College degree or equivalent
State licensure (if applicable) and/or ABO Certification in non-licensed states
Previous experience in customer service and retail