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Retail Store Manager – Jollyes Pets - *Northampton. Salary £29,000 - £30,500 p.a. + bonus potential of £2-10k p.a.*. Managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents. Following exciting recent growth, Jollyes is looking for a talented individual to be the Store Manager in our Northampton store. This is a fantastic opportunity to join a company voted by Retail Week as 'Best Retailer 2024' (<£250m t/o) and included in the Sunday Times 'Best Places to Work' list.
Job Responsibility:
Managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents
Reporting to your Regional Manager you will lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together
You will have full responsibility for all aspects of running a successful store
Managing KPIs around people, store standards, customer service standards and financial performance, maximising both turnover and gross margin along with control of costs
Ensure you and your team are delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership
Exceptional customer service by providing a great shopping experience for customers and displaying both strong pet* and product* knowledge
Responsible for recruiting, motivating, training and developing your team, reviewing and managing performance
Helping to promote Jollyes as an employer of choice within your local community
Ensuring clear communication of key business updates and individual and team objectives
Requirements:
A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience
Previous retail store management experience, where you have taken a hands-on approach to managing the business on a daily basis and planned activity for the store's short, medium and long term success
A sound decision maker, able to communicate objectives effectively and build high performing and highly engaged teams, ensuring succession plans are in place to develop your future leaders
Able to demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance
You should be commercially aware, able to manage your P&L and have a proactive approach
As part of the store management team you may on occasion need to get to store out of hours or to help provide cover in other stores in the region, therefore you should have your own transport with a UK driving licence
Full time, permanent position - 40 hours per week working 5 days out of 7
What we offer:
Competitive salary of £29,000 - £30,500 p.a., plus annual bonus potential of £2-10k p.a.
Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts
Retail Trust Membership: Counselling, wellbeing, and financial support
Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services
Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support
Workplace Pension: Legal & General scheme (EE 3%, ER 5%)
Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options
Enhanced Family Leave: Maternity and paternity packages above statutory levels
Recognition & Rewards: Top Dog Award with extra day off and perks
Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership
Learning & Development: Ongoing training for career growth