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Crocs Logo Crocs · -

Store Manager

India, Mumbai · Job Posted June 10, 2026
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Job Description

As the Store Manager, you will lead a dedicated team of store associates & leaders every day, to create an exceptional consumer experience. Your focus will be on driving sales, providing excellent customer service, maintaining visual presentations, and developing talent within the store. This role offers opportunity to grow and collaborate with industry leading teammates and partners.

Job Responsibility

  • Deliver outstanding service to our consumers using our C.H.A.R.M service model
  • Leads the store team in surpassing performance metrics including sales, consumer service and charms
  • Apply analytical thinking & company reporting to find opportunities within store, empowering the team to make strategic decisions
  • Lead visual presentation, product flow, replenishment, and operational standards throughout the store
  • Build Foster a welcoming, inclusive environment that engages promotes internal growth and builds an external network of talent
  • Coordinate, delegate, prioritize and meet store deadlines while ensuring effective follow up on daily activities
  • Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values
  • Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management
  • Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, assist in pricing and markdown processes seasonally, promote loyalty programs, maintain cleanliness and recovery standards etc.
  • Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

Requirements

  • Must be 18 years or older
  • 4+ years of total retail experience, preferably with previous Store Manager experience
  • Proven leadership skills with the ability to challenge, empower, and drive team results
  • Strong communication skills (written and verbal) to successfully connect with store team members, operations managers, district managers and corporate partners
  • Desire to succeed in a high growth, fast-paced retail environment
  • Flexibility in work schedule including availability for nights, weekends, holidays and extended hours
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