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Retail Store Manager position at Jollyes Pets in Nuneaton. The role involves managing all aspects of running a successful pet store, including team leadership, customer service, financial performance, and pet care standards. The company is an award-winning UK pet retailer with over 100 stores.
Job Responsibility:
Managing daily operations of the store including team management, store standards, stock management
Delivering excellent customer service to pet parents
Leading by example creating excellent culture and working environment
Managing KPIs around people, store standards, customer service and financial performance
Ensuring highest standards of pet care and welfare of pets
Responsible for recruiting, motivating, training and developing team
Ensuring clear communication of key business updates and objectives
Requirements:
A passion for pets and people
Previous retail store management experience with a hands-on approach
Sound decision maker able to communicate objectives effectively
Proven track record in developing business performance and exceeding KPIs
Commercially aware, able to manage P&L with proactive approach