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A Store Manager oversees store operations, employee supervision, budgeting and sales to maximize sales, net profits, and maintain standards. Responsibilities include hiring, training employees, creating schedules, maintaining store cleanliness, resolving customer complaints, conducting performance appraisals, organizing files, and managing merchandise. The role requires communication, planning, supervising employees, and ensuring adherence to company policies.
Job Responsibility:
Directly supervises the activities of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service Representative(s)
recruits, hires and trains positive, enthusiastic employees, ensuring excellent customer service
develops, manages and assigns tasks appropriately to ensure the store is clean, adequately stocked, organized and well-kept based on Company standards
maintains a professional and supportive image among subordinates and supervisor
schedules employees within Company guidelines and to the needs of the business to maximize customer service and maintain store image
develops positive and professional relationships with all suppliers
promotes excellent service and resolves customer complaints in a timely, professional manner
provides regular and predictable onsite attendance
promotes and ensures a safe, positive public image within the neighboring community
prepares ongoing and timely performance appraisals
trains employees to ensure customer service, store image and marketing execution meet standards
trains employees on safety procedures
mentors employees on cash awareness to reduce risk for the company
ensures employees complete all required training
evaluates and develops specific action plans to address store needs
organizes and maintains store files and manuals
ensures merchandise is stocked, attractively displayed and priced correctly
analyzes daily sales and expense information to maximize sales and profits
notifies District Manager of discrepancies
safeguards and accounts for money received and disbursed.
Requirements:
High school diploma or equivalent plus 1 to 2 years of retail work experience or an equivalent combination of education, training and work experience preferred
ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR), Lead CSR (LSR) and Store Assistant (SA) job descriptions
ability to supervise and manage the functions listed in the CSR, LSR and SA job descriptions
ability to use computer, or acquire those skills necessary to use a computer at the store, which includes completion and analysis of reports, inventory control, cash control, employment related forms, etc.
a valid driver’s license and dependable transportation
ability to have open availability
ability to communicate (orally and in writing) in English
ability to perform essential duties and physical functions described above
ability to work in the conditions described below
ability to operate a motor vehicle
ability to sit for long periods of time
Food Server certificate (e.g. ServSafe) and Food Safety Management certification may be required.
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