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As a Store Manager, you will manage all service related and operational goals for a specific branch (store). You will ensure execution of the Branch Network strategic vision and goals through demonstrated leadership in the areas of talent excellence, service, and cost to serve. You will report to the Manager, Branch Network or Sr District Manager.
Job Responsibility:
Manage all service related and operational goals for a specific branch (store)
Ensure execution of the Branch Network strategic vision and goals through demonstrated leadership in the areas of talent excellence, service, and cost to serve
Translates leadership and strategic direction for hourly branch team members
Communicates and executes a sound business strategy to team members that embraces change management.
Makes sound, fact-based business decisions to support the needs and objectives of the business.
Lead the team to become the customer’s first choice for the products and services they need
Build strong internal and external partnerships
Balances operating expenses with higher level of service, while looking for ways to improve processes and remove non-value added activities.
Work with market leaders to identify potential solutions for growing counter and will-call volume.
Implements proper staffing strategies to ensure flexibility with the proper mix of FT and PT team members.
Effectively monitors controllable expenses to achieve the assigned expense target.
Builds a continuous improvement (CI) culture by promoting CI methodologies and supporting implementation of projects.
Dedicates self and team to Operational Excellence by complying with all BBX standards.
Maintains safety and security for all team members and customers.
Ensures the branch, surrounding landscape, and parking areas are properly maintained.
Follows and enforces all local/state/federal laws and company policies.
Creates an environment where team members are engaged, empowered, enthusiastic, and committed to the success of the company.
Creates an environment for open, continuous, and proactive communication.
Supports, Writes, and Conducts performance review discussions to ensure that expectations/goals are set, monitored and executed.
Coaches the growth and development of branch team members
Ensures key people drivers of Selection, On-boarding, Coaching, and Rewards & Recognition are executed and support team member engagement.
Requirements:
Bachelor's Degree or equivalent experience Preferred
1+ years leadership experience Required
Demonstrates the ability to implement initiatives, manage projects and demonstrate change leadership
Possesses effective project management, planning and facilitation skills.
Possesses effective time-management skills.
Has a demonstrated ability to influence and persuade varying levels of internal and external decision-makers.
Ability to assist in aligning effective cross-functional work groups to develop integrated plans.
Excellent written and verbal communication skills, strong customer focus
What we offer:
Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
6 free sessions each year with a licensed therapist to support your emotional wellbeing.
18 paid time off (PTO) days annually for full-time employees
6 company holidays per year.
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.